Skip to content

New home, new design, new features. The ACXPA Supplier Directory has moved from cxdirectory.com.au.

See what's new
ACXPA Supplier Directory
Categories
Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
Industry bodies For suppliers Sign in List your business

AI & automation

AI chatbots and virtual agents for chat and messaging

Want routine questions answered instantly, any time, on your website, app and messaging channels? Compare AI chatbot and virtual agent suppliers.

Each supplier shows what they specialise in, from chatbot platforms to partners who build and run them for you.

See 4 suppliers Read the buyer's guide

Filter suppliers

Narrow it down

4 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Flamingo AI

    • AI agents for chat & messaging

    Unclaimed profile

    View profile

  2. Nuamedia

    • AI agents for voice
    • AI agents for chat & messaging

    Unclaimed profile

    View profile

  3. Parloa

    • AI agents for voice
    • AI agents for chat & messaging

    Based in Germany Unclaimed profile

    View profile

  4. Sensiple

    • AI agents for chat & messaging

    Unclaimed profile

    View profile

Buyer's guide

Choosing an AI chatbot? What to know before you buy

Overview

What can an AI chatbot do for your customers?

  • Answer questions from your approved knowledge, in natural language.
  • Complete tasks: bookings, order tracking, account changes and payments, by connecting to your systems.
  • Work across channels: website, app, WhatsApp, social messaging and SMS.
  • Handle many languages without a separate bot for each.
  • Hand over to a person with the conversation so far.

Older chatbots followed scripts. Newer ones use generative AI and, increasingly, agentic AI to plan and complete multi-step tasks.

Getting it right

How do you avoid a chatbot customers hate?

  • Make it easy to reach a person, every time.
  • Ground answers in your knowledge so the bot doesn't invent policies.
  • Start with a few high-volume tasks and do them well.
  • Measure resolution and satisfaction, not just containment.
  • Be open that customers are talking to AI.

For the wider picture, see CX automation and AI.

How to choose

How do you choose an AI chatbot supplier?

  1. Test on your real questions

    Use transcripts from your own chats and emails.

  2. Check integration

    It needs your knowledge base and systems to resolve, not just answer.

  3. Review handover

    Into your live chat or contact centre platform, with context.

  4. Understand pricing

    Per conversation, per resolution or per message, modelled at your volumes.

  5. Check data handling

    Where conversations are stored and whether they train shared models.

FAQs

AI chatbot FAQs

What is the difference between a chatbot and a virtual agent?

The terms overlap. 'Virtual agent' usually means a more capable bot that understands context, connects to systems and completes tasks.

Can AI chatbots hand over to a person?

Good ones do, passing the conversation and context so the customer doesn't repeat themselves.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.

List your business free