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See what's newCustomer service software
Want to help customers on your website, app and messaging channels without a phone queue? Compare live chat and messaging software.
Each supplier shows what they specialise in, from standalone chat tools to platforms with co-browsing and bots built in.
Suppliers with a paid listing appear first. How suppliers are ordered
Verint® helps the world's most iconic brands including over 85 of the Fortune 100 companies build enduring customer relationships by connecting work, data, and experiences across the enterprise.
Also offers AI & automation · Workforce management · Customer insights & research
Buyer's guide
Overview
Many platforms handle both in one agent inbox, with the full history on the customer's record.
Features
Getting it right
Outsourcing chat? See digital and social care outsourcing.
How to choose
Web, app, WhatsApp, social and SMS, today and next year.
Your contact centre or help desk platform may include chat.
Handling several chats, transfers and bot handovers.
Transcripts and context on the customer record.
Where transcripts are stored and how payment or personal data is protected.
FAQs
Software that lets customers message an agent in real time from your website or app, usually with bots, saved replies and transcripts.
Often two to four, depending on complexity. Too many slows responses and lowers quality, so set limits by contact type.
Agents see, and with permission guide, the customer's browser session in real time, which helps with forms, applications and online troubleshooting.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
