New home, new design, new features. The ACXPA Supplier Directory has moved from cxdirectory.com.au.
See what's newQuality & performance
Still scoring a handful of calls in spreadsheets? Compare quality management and auto QA software for contact centres.
Each supplier shows what they specialise in, so you can shortlist quickly.
Suppliers with a paid listing appear first. How suppliers are ordered
Also offers AI & automation
Also offers CX consulting · Contact centre technology · Recruitment & training
Buyer's guide
Overview
Prefer independent assessors? See call quality assessment.
How to choose
Know what good looks like before you automate scoring.
Against your own reviewers on your own contacts.
Calls, chat, email and messaging.
Results should reach team leaders and agents quickly.
FAQs
AI that scores every customer interaction against your quality criteria, instead of reviewers checking a small sample.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
