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Agents spending more time dialling and listening to ringtones than talking? Compare predictive, progressive and preview dialers for outbound contact centres.
Each supplier shows what they specialise in, from standalone dialers to dialling built into a full contact centre platform.
Suppliers with a paid listing appear first. How suppliers are ordered
Premier Contact Point helps you deliver the ultimate customer experience with our class-leading multi-channel, cloud customer contact solution.
Also offers Workforce management
Also offers Workforce management · Quality & coaching
Buyer's guide
Overview
A dialer automates outbound calling and connects agents only when a person answers. It filters out busy lines, unanswered calls and voicemail, so agents spend their time in conversations.
Running campaigns through an outsourcer instead? See telemarketing companies.
Dialling modes
Most platforms let you choose the mode per campaign.
Compliance
Many regulators limit how many answered calls can be abandoned, and require a recorded message when no agent is free. Calling hours and do-not-call screening apply too. A good dialer enforces these automatically, but you stay responsible, so check the settings and the reports.
Features
Comparing whole platforms? See cloud contact centre (CCaaS) platforms.
How to choose
Volume, list quality, call types and how many agents dial.
For every market you call, including abandoned call limits and calling hours.
Answering machine detection accuracy and contact rates from similar customers.
A dialer inside your contact centre platform keeps inbound and outbound history together.
Per agent, per minute or both, plus call charges, at your volumes.
Learn more
ACXPA's independent resources help you run outbound campaigns well.
FAQs
A dialer that calls ahead of agents becoming free, using statistics on answer rates and call length, so agents move straight from one conversation to the next.
Progressive dials one number when an agent is free. Predictive dials several ahead of time. Predictive gives more talk time but risks more abandoned calls.
A call answered by a person when no agent is free to take it. Many regulators cap the abandoned rate and require a recorded message.
Not always. Many contact centre platforms include outbound dialling. Standalone dialers can offer more advanced features for large outbound operations.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
