Supplier Listing Terms

If you get your listings through an ACXPA Vendor membership, these terms apply to your listings, and ACXPA's membership terms apply to the membership itself, including payment and cancellation.

Part A: All listings

1. Who can manage a profile. You must work for, or be authorised by, the business you list. You confirm you are when you claim or create a profile. We verify claims by an email address on the business's own domain, or by checking them ourselves. We can remove a person's access if they're no longer authorised.

2. What you publish. You're responsible for everything you publish on your profile. It must be accurate, current and about your own business. It must not:

• be false, misleading or deceptive, including claims about certifications, partnerships, clients or results you can't support;
• infringe anyone's intellectual property or privacy;
• include other people's personal information without their permission;
• be offensive, defamatory or unlawful.

3. Permission to show your content. You give ACXPA a non-exclusive, worldwide, royalty-free licence to display, format and promote your profile content and logo on the Directory and in ACXPA's promotion of it, for as long as it's listed.

4. Checks and changes we can make. We can check, edit for format, decline, hide or remove any content or profile that breaks these terms, or that we reasonably believe could mislead buyers. We automatically check new profiles and changes for spam and off-topic content; a new profile that's flagged waits for our team before it goes live.

Certifications and partner platforms show a ✓ Verified badge only after our team has checked the proof you supply. A badge means we've seen that proof, not that we endorse your business.

5. Yearly confirmation. Once a year, we ask you to confirm your details are still correct. If you don't, your profile stays live, marked with the date it was last confirmed, and drops out of filtered searches until you confirm.

6. Enquiries from buyers. Buyer enquiries are checked for spam, then sent to the email address you give us. You must handle buyers' personal information under the privacy laws that apply to you, and only use it to respond to their enquiry.

7. How suppliers are ordered. Lists are ordered by the published rules at directory.acxpa.com/how-suppliers-are-ordered. Paid listings appear first and are labelled. We don't rank or rate suppliers on quality, and we don't guarantee any number of views, clicks or enquiries.

8. Free listings. Free listings cost nothing and have no set term. A free profile includes one category. We can change what free listings include, with notice on the Directory.

9. Removing your profile. You can ask us to remove your profile at any time by emailing directory@acxpa.com.au. We can remove profiles of businesses that no longer trade, or that break these terms.

10. Liability. The Directory is provided as is. To the extent the law allows, ACXPA isn't liable for any loss arising from your listing, from buyers' or other suppliers' conduct, or from the Directory being unavailable.

If ACXPA is liable to you, our total liability is limited to the amount you paid us for listings in the 12 months before the claim. You agree to cover ACXPA for any claim caused by content you publish.

11. Changes to these terms. We may update these terms. We'll post the new version with its date and email account holders about significant changes. Continuing to list after that means you accept them.

12. Governing law. These terms are governed by the laws of Victoria, Australia.

Part B: Paid listings bought directly

13. What you buy. A paid listing (Standard, Plus or Premium) is for one category, for 12 months. What each level includes is shown at directory.acxpa.com/for-suppliers when you buy. Prices are in Australian dollars.

14. GST. Australian businesses pay GST on top of the price. Businesses outside Australia with no Australian presence don't. You must give us accurate country and ABN details.

15. Renewal. Paid listings renew automatically each year at the standard price of your level when you bought it. That price is locked while you renew without a break. A discount on your first year, such as a promotion, applies to that first year only.

We'll email you 30 days and 7 days before renewal. You can turn off renewal in your account at any time before it renews.

16. If a payment fails. We'll retry and email you. If it's still unpaid after 30 days, the listing becomes a free listing. If you pay within those 30 days, your listing and your "Listed since" date carry on as before.

17. Upgrades and downgrades. An upgrade starts straight away, and you pay the difference for the rest of your current year. A downgrade starts at your next renewal.

18. Refunds. Paid listings aren't refundable once they're live, except where the Australian Consumer Law requires it. If we remove a paid listing because it breaks these terms, no refund is due.

19. Changing category. You can change your specialties yourself at any time. You can also move a paid listing to another category once in each 12-month term, at no cost.

See also our Privacy Policy.