Your agents wear a headset all day: is it protecting their hearing and making them easy to understand? Compare suppliers of call centre headsets, desk phones and hardware.
Each supplier shows what they specialise in, so you can shortlist quickly.
Buying headsets for your team? What to know before you order
Acoustic shock
Why does acoustic shock protection matter for your agents?
Acoustic shock is an injury caused by a sudden, loud sound through a headset, such as a feedback squeal, fax tone or a caller shouting. Effects can include pain, ringing in the ears, dizziness and, in some cases, lasting hearing damage.
Headsets with acoustic shock protection detect and limit sudden spikes and cap the maximum volume reaching the ear.
Protects hearing for agents on the phone all day.
Reduces anxiety about sudden noise, so agents focus on the customer.
Supports your safety duties as an employer.
Lowers the risk of injury claims and time off.
Choosing hardware
What should you look for in a call centre headset?
Certified for your platform: tested with your contact centre platform, Microsoft Teams or phone system.
Noise cancelling that suits your environment, from a busy contact centre to a home office.
Connection: USB, wireless DECT or Bluetooth, matched to how agents work.
One ear or two: mono for staying aware of the room, stereo for focus.
Comfort and hygiene: fit for long shifts, replaceable ear cushions, and personal headsets where possible.
Support: warranty, spares and replacement turnaround for large deployments.
Let agents trial a few models. Comfort varies from person to person, and a headset nobody likes won't get used properly.
How to choose
How do you choose a headset supplier?
Check platform certification
For your contact centre and phone systems.
Confirm acoustic shock protection
On every model you buy, including home workers' headsets.
Run a trial
With agents in the contact centre and at home.
Compare total cost
Headsets, spares, warranty and replacement over their life.
Ask about support
Local stock, repairs and how fast replacements arrive.
FAQs
Call centre headset FAQs
What is acoustic shock?
An injury caused by a sudden loud sound through a headset. Symptoms can include pain, ringing in the ears and dizziness, and sometimes lasting hearing damage.
What is acoustic shock protection in a headset?
Technology that detects sudden loud sounds and limits the volume reaching the ear, protecting the person wearing the headset.
Are wireless headsets good for call centres?
Yes, when they're certified for your platform and have enough range and battery life for a full shift. They let agents move without leaving the call.
How are suppliers ordered on this page?
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
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