New home, new design, new features. The ACXPA Supplier Directory has moved from cxdirectory.com.au.
See what's newIndustry bodies
These organisations support contact centre and customer experience professionals with networks, standards, training and events.
We want everyone in our industry to have the support they need, wherever they work.
From the team behind this directory
No one else gives contact centre and CX professionals this much: 8 member hubs, 80+ practical resources and 50+ hours of live support a year.
Founded in Australia and open to members worldwide, with industry benchmarking, the Contact Centre CX Standards, Roundtables and training.
In the spirit of community, we list other associations and institutes here too. Reach out to a few, and find the one that fits you best.
France's community for customer experience and customer relations professionals since 1998, with events, studies, the Palmes de la Relation Client awards and the "Relation Client 100% France" label.
Founded in Spain, DEC promotes customer and employee experience through certification, training, events and reports, and now runs in Argentina, Chile, Mexico and Portugal too.
The Auscontact Association is the united voice for the contact centre industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience.
Canada's national association for call centres and answering services, offering training, certification, industry recognition and networking since 1964.
The independent standard-setting organisation for customer excellence, with research, accreditation, benchmarking and awards.
A not-for-profit supporting contact centres in Singapore and the region, through networking, education, advocacy and its annual CX Symposium.
The UK's largest community of contact centre professionals, with special interest groups, events, benchmarking, the Contact Centre Standards Framework and the CCMA Academy.
The association for contact centre management professionals in Ireland, from directors and managers to supervisors, trainers and team leaders.
The professional body for South Africa's contact centre industry, recognised by SAQA, with individual and corporate membership for contact centre professionals and suppliers.
A member-driven nonprofit promoting practical, responsible AI in customer experience, through peer learning and in-person chapter meetings across the US.
A global association for contact centre professionals, with more than 170,000 members around the world and an international awards program.
Since 1997, the Customer Service Institute of Australia (CSIA) has supported Australian individuals and organisations to excel in delivering better customer experiences.
The industry association for the Philippines' customer experience and contact centre sector, formerly the Contact Center Association of the Philippines (CCAP).
A global non-profit association for customer experience professionals, with a member community, events, resources and the CCXP certification.
The association for technical support and service desk professionals, with events, research, training and local chapters.
A not-for-profit association supporting contact centre and online customer service quality and productivity in Hong Kong, with an annual awards program and symposium.
The primary industry association for the Philippines' IT and business process management sector since 2004, with over 400 member companies and six partner associations.
Contact centre training, certification, events and resources for agents, supervisors, managers and leaders, including the Global Contact Center Awards.
The UK's professional body for customer service, with membership, research and professional development for organisations and individuals.
The Dutch industry association for customer contact, which speaks for the sector, shares knowledge and manages the ISO 18295 standard for contact centres.
India's industry association for technology and business process management since 1988, with more than 3,000 member companies, from startups to multinationals.
A membership organisation for customer service professionals and organisations, with certifications, e-learning, webinars and resources.
The association for customer care professionals in business, bringing together leaders who look after consumers in many industries across the USA and Canada.