Consulting & implementation

Outsourcing advisory consultants

Deciding whether to outsource, where, and to whom? Compare consultants who advise on contact centre outsourcing from strategy to transition.

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CX Consult

Australian-based CX Consult provides specialist call centre consulting, including health checks, optimisation, outsourcing, etc., for call centres of all sizes.
- CX strategy & design
- Contact centre operations & performance
- Technology selection & implementation
- Outsourcing advisory
Also offers AI & automation · Workforce management · Quality & coaching · Customer insights & research · Contact centre technology · Recruitment & training

Based in Australia Listed since 2026
View profile Visit website for CX Consult (opens in a new tab)
More suppliers in Outsourcing advisory
CD
Customer Driven Solutions
- CX strategy & design
- Contact centre operations & performance
- Technology selection & implementation
- Outsourcing advisory
Also offers Workforce management · Contact centre technology

Unclaimed profile
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DL
Derek Lafleur Consulting
- Outsourcing advisory
Unclaimed profile
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Buyer's guide

Overview

Strategy: what to outsource, and whether it makes sense at all.
Location: onshore, nearshore or offshore, and the trade-offs.
Partner selection: requirements, tender, site visits and evaluation.
Contracts: pricing models, service levels, incentives and exit terms.
Transition and rescue: moving work safely, or fixing a partnership that isn't working.

More on outsourcing itself: call centre outsourcing.

How to choose

Insist on independence

Ask whether outsourcers pay them referral fees.
Check hands-on experience

People who have run or managed outsourced operations.
Look for location knowledge

Real experience in the countries you're considering.
Agree how they're paid

Fixed fee or by stage, not tied to which partner you choose.

FAQs

Do I need an adviser to outsource my contact centre?

Not always. For larger, complex or first-time outsourcing, an independent adviser can reduce risk in partner selection, contracts and transition.

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