Skip to content

New home, new design, new features. The ACXPA Supplier Directory has moved from cxdirectory.com.au.

See what's new
ACXPA Supplier Directory
Categories
Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
Industry bodies For suppliers Sign in List your business

AI & automation

Workflow and process automation for customer service

Agents re-keying data and chasing other teams? Compare workflow and process automation suppliers for customer service and back-office work.

Each supplier shows what they specialise in, so you can shortlist quickly.

Filter suppliers

Narrow it down

3 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Automatorr

    • Workflow & process automation

    Also offers CX consulting

    Unclaimed profile

  2. Humint Labs

    • Workflow & process automation

    Unclaimed profile

  3. Observe.AI

    • Agent assist & copilots
    • Workflow & process automation

    Also offers Quality & coaching

    Based in United States Unclaimed profile

Buyer's guide

Automating customer service processes? What to know before you choose a supplier

Overview

Which customer service work can you automate?

  • Updating several systems after a contact
  • Handoffs between teams, with status updates for the customer
  • Routine back-office tasks such as address changes and refunds
  • Checking documents and data
  • Triggering follow-up messages and reminders

Considering outsourcing the work instead? See back-office outsourcing.

How to choose

How do you choose a process automation supplier?

  1. Map the process first

    Fix broken steps before you automate them.

  2. Pick high-volume, rules-based work

    It pays back fastest.

  3. Check maintenance

    Who updates automations when systems change.

  4. Plan exceptions

    What happens when automation can't finish the job.

FAQs

Workflow automation FAQs

What is workflow automation in customer service?

Software that completes the steps behind a contact, such as system updates, handoffs and follow-ups, without manual work.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.

List your business free