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See what's newQuality & performance
Need recordings for quality, disputes and compliance, without storing data you shouldn't? Compare call and screen recording for contact centres.
Each supplier shows what they specialise in, so you can shortlist quickly.
Suppliers with a paid listing appear first. How suppliers are ordered
Also offers Workforce management
Buyer's guide
Overview
Recordings also feed speech analytics and auto QA.
Compliance
Most countries require you to tell callers that calls may be recorded, and some require consent. Privacy laws also govern how long you keep recordings and who can access them. Some industries, such as financial services, must keep certain recordings for set periods.
Check the rules in every market you serve with your legal or compliance team.
How to choose
Many contact centre platforms include recording.
Automatic, not reliant on agents pausing.
By channel, queue or call type, with automatic deletion.
Who can listen, download and share, with an audit trail.
You'll need to find recordings fast for complaints and disputes.
FAQs
In most countries, yes, and some require consent. Check the rules for every market you call or receive calls from.
As long as your legal, regulatory and business needs require, and no longer. Retention rules differ by country and industry.
Capturing the agent's screen during a contact, so reviewers see what they did as well as hear what they said.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
