New home, new design, new features. The ACXPA Supplier Directory has moved from cxdirectory.com.au.
See what's newKnowledge management
Agents putting customers on hold to find answers? Compare knowledge base software built for contact centre agents.
Each supplier shows what they specialise in, so you can shortlist quickly.
Suppliers with a paid listing appear first. How suppliers are ordered
Verint® helps the world's most iconic brands including over 85 of the Fortune 100 companies build enduring customer relationships by connecting work, data, and experiences across the enterprise.
Also offers AI & automation · Workforce management · Customer insights & research
Buyer's guide
Overview
For the full picture, see knowledge management.
How to choose
Taken from your calls and chats.
Easy editing and approval workflows.
With your agent desktop and AI tools.
Who keeps content current.
FAQs
A searchable source of approved answers, procedures and policies for agents to use during customer contacts.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
