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Specialist services

Voice, on-hold and IVR recording

Your phone menu and hold messages are often the first thing customers hear. Compare suppliers of professional voice recordings, messages on hold and hold music.

Each supplier shows what they specialise in, so you can shortlist quickly.

8 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Active Instore

    • Voice, on-hold & IVR recording

    Unclaimed profile

  2. Captivate Connect

    • Voice, on-hold & IVR recording

    Unclaimed profile

  3. Direct Radio

    • Voice, on-hold & IVR recording

    Unclaimed profile

  4. McGirvanmedia Audio Solutions

    • Voice, on-hold & IVR recording

    Unclaimed profile

  5. Messages on Hold

    • Voice, on-hold & IVR recording

    Unclaimed profile

  6. Nightlife

    • Voice, on-hold & IVR recording

    Unclaimed profile

  7. Plusonhold

    • Voice, on-hold & IVR recording

    Unclaimed profile

  8. Retail Radio

    • Voice, on-hold & IVR recording

    Unclaimed profile

Buyer's guide

Upgrading your phone audio? What to know before you choose a supplier

Overview

What can a professional audio supplier do for you?

  • IVR recordings: menu prompts and messages in one consistent, professional voice.
  • Messages on hold: wait updates, self-service options and useful information while callers queue.
  • Hold music: licensed or custom music. See hold music suppliers.
  • Multilingual recordings for customers who speak other languages.
  • In-store messaging: background music and announcements for stores and venues.

Getting it right

How do you make your phone audio work harder?

  • Tell callers about the wait: expected wait time or queue position helps more than music alone.
  • Keep menus short: fewer options, in the order callers need them.
  • Use one voice across menus, messages and announcements.
  • Update regularly: out-of-date offers and hours frustrate callers.
  • Get the levels right so prompts and music match the call volume.

Redesigning the menu itself? See IVR, routing and callbacks.

How to choose

How do you choose a voice and on-hold supplier?

  1. Listen to voice samples

    On a phone line, not just speakers.

  2. Ask about scripting help

    Good suppliers improve the words, not just record them.

  3. Check turnaround and updates

    How fast changes are recorded, and what they cost.

  4. Confirm licensing

    For music and voices, in every country you use them.

  5. Check file formats

    Ready for your phone system or contact centre platform.

FAQs

Voice and on-hold recording FAQs

What is a message on hold?

Recorded information that plays while callers wait, such as wait updates, self-service options or service information.

Why use a professional voice for IVR prompts?

A clear, consistent voice makes menus easier to follow and sounds like your brand, rather than a mix of staff recordings and system voices.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

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