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ACXPA Supplier Directory
Categories
Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
Industry bodies For suppliers Sign in List your business

New in November 2026

Finding the right contact centre and CX supplier just got easier

In November 2026, the ACXPA Supplier Directory moved from cxdirectory.com.au to its new home here.

We rebuilt it from the ground up, with a new design and new ways to find suppliers and manage your listing.

For buyers

Get to the right shortlist faster

Search that knows what you mean

Search for a service and go straight to the right category or specialty.

Broader searches show every match, ready to narrow down.

Filter to suppliers that fit

Narrow any list by specialty, where suppliers are based, what else they offer, delivery model and language.

Each choice shows how many suppliers match.

Every category in one menu

The Categories menu shows each category with its specialties.

Jump straight to the list you need, on any page.

Industry bodies worldwide

Find contact centre and CX associations and institutes, filtered by country.

Start with ACXPA, then explore bodies around the world.

For suppliers

Get found by more buyers, and see how they find you

Show what you do best

Choose your specialties, and say where you work and who you serve.

Buyers filter by these details, so a complete profile appears in more searches.

See your stats

See how often buyers see you, open your profile and visit your website.

You can also see where you sit in each category's list.

Get set up in minutes

Use an email on your company's own domain and you're in straight away.

A guided checklist shows exactly what's left, and your address fills in as you type.

Stand out with Premium and Featured

Paid listings appear first as full cards, and Featured spots put you on the home page.

ACXPA Vendor members get two Premium listings included.

Not listed yet? Get in front of buyers who are ready to choose

Listing is free. Paid listings stand out most while they're still few.

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