New home, new design, new features. The ACXPA Supplier Directory has moved from cxdirectory.com.au.
See what's newWorkforce management
No planning team, or a stretched one? Compare providers who run forecasting, scheduling and real-time management for you.
Each supplier shows what they specialise in, so you can shortlist quickly.
Suppliers with a paid listing appear first. How suppliers are ordered
Call Design is a global provider of workforce optimisation solutions and training. Our consultants are highly experienced with a wealth of experience and knowledge in contact centres and…
Also offers CX consulting · Contact centre technology
Also offers CX consulting
Buyer's guide
Overview
Want to build your own team instead? See WFM software and specialist skills training.
How to choose
Can they work in your WFM software?
Forecast accuracy, roster timeliness and intraday response.
So you aren't locked in.
Contact centres of your size and channel mix.
FAQs
Yes. Providers can run some or all planning for you, from forecasting to real-time management, often in your existing software.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
