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Tired of callers failing security questions, and fraudsters passing them? Compare voice biometrics and caller authentication suppliers for contact centres.
Each supplier shows what they specialise in, so you can shortlist quickly.
Suppliers with a paid listing appear first. How suppliers are ordered
Also offers AI & automation
Buyer's guide
Overview
Voice biometrics creates a voiceprint from the characteristics of a person's voice, then checks callers against it on later calls.
Benefits
Where it fits: IVR, routing and callbacks and AI voice agents.
Privacy
A voiceprint is biometric information, which privacy laws in many countries treat as sensitive. That usually means clear notice, consent, secure storage and an easy way for customers to opt out.
Check the rules in every market you serve with your privacy or legal team before you enrol customers.
How to choose
Accuracy across accents, phone lines and background noise.
How the system detects recordings and synthetic, AI-generated voices.
With your IVR, contact centre platform and agent desktop.
How customers are enrolled, with consent, and what happens if they opt out.
Where voiceprints are stored and how they're protected and deleted.
FAQs
Technology that verifies a person's identity from the characteristics of their voice, instead of, or as well as, security questions.
Modern systems include spoofing detection, but synthetic voices are improving. Ask suppliers how they detect them and test it.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
