Recruitment & staffing

Temporary staffing and labour hire for contact centres

Peak season coming, a project starting or people on leave? Compare agencies that supply temporary, contract and labour hire staff for contact centre and customer service roles.

Each supplier shows what they specialise in, so you can shortlist quickly.

See 8 suppliers Read the buyer's guide

8 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

SMAART Recruitment

SMAART Recruitment provides specialist recruitment solutions for contact centres in Australia including permanent and temporary roles. Whether you’re job hunting or looking to fill a vacancy, SMAART Recruitment…
- Contact centre recruitment
- Temporary & labour hire
- Assessment & testing
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CR
Challenge Recruitment
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DFP Recruitment
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Kelly Services
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RE
Robinson Executive
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SG
Synaco Global Recruitment
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Buyer's guide

Need temporary or flexible staff? What to know before you choose an agency

Showing advice for buyers in

Overview

Temporary staffing, labour hire or on-demand: which do you need?

Temporary staffing: staff for a set period with a clear end date, such as a seasonal peak or leave cover.
Labour hire: an ongoing arrangement where the agency stays the employer and you direct the work.
On-demand staffing: pre-screened people available at short notice for unplanned spikes.

In all three, the agency employs the workers and handles pay, entitlements and most employment paperwork. You direct the work day to day.

When it helps

When do temporary staff pay off in a contact centre?

Forecast peaks: seasonal or campaign volumes that don't justify permanent hires.
Leave cover: parental or extended leave with a known start and end.
Projects: remediation, product launches or migrations with a fixed end date.
New sites: staffing a new operation while it proves itself.
Try before you hire: converting good temps to permanent roles. Agencies usually charge a conversion fee, so check it up front.

Getting it right

How do you get temps productive quickly?

Give notice: the more lead time, the better the candidates.
Be specific: skills, systems, shift patterns and the calls they'll take.
Plan training: a shorter, focused induction on the contacts they'll handle.
Treat them as the team: same coaching, quality checks and recognition.
Plan the numbers: allow for training time and shrinkage when you work out how many you need.

Your obligations

What are you still responsible for as the host business?

Even when the agency is the employer, you usually keep some responsibilities, such as workplace health and safety, and fair treatment while staff work under your direction.

Rules for agency workers differ by country, so confirm your obligations with your HR or legal advisers before you engage an agency.

How to choose

How do you choose a temporary staffing or labour hire agency?

Look for contact centre specialists

Agencies that know the role screen for the right skills.
Ask how fast they can fill roles

And how many suitable candidates they have ready today.
Understand the charge rate

What's included: wages, on-costs, insurance and agency margin.
Check compliance

Licences where required, award or pay compliance, and insurance.
Agree replacement terms

What happens if a worker doesn't work out.

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you plan staffing and get new people productive.

FAQs

Temporary staffing and labour hire FAQs

What is the difference between temporary staffing and labour hire?

Temporary staffing usually covers a set period with an end date. Labour hire can be ongoing, with the agency remaining the employer while you direct the work.

Can I hire a temp permanently?

Usually, yes. Most agencies allow it but charge a conversion fee, so check the terms before the placement starts.

How quickly can an agency supply contact centre staff?

It depends on the role and notice. Specialist agencies with ready candidate pools can often fill roles within days.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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Temporary staffing and labour hire for contact centres

8 suppliers

Temporary staffing, labour hire or on-demand: which do you need?

When do temporary staff pay off in a contact centre?

How do you get temps productive quickly?

What are you still responsible for as the host business?

How do you choose a temporary staffing or labour hire agency?

Look for contact centre specialists

Ask how fast they can fill roles

Understand the charge rate

Check compliance

Agree replacement terms

Want an independent view? Free ACXPA resources

Temporary staffing and labour hire FAQs

Supplier in this space? Make sure buyers can find you