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Want your team to handle tougher conversations and deliver better customer experiences? Compare call centre, customer service, CX, sales and wellbeing training providers.
Each supplier shows what they specialise in and how they deliver, from in-house workshops to online and self-paced courses.
Suppliers with a paid listing appear first. How suppliers are ordered
The leading customer service, contact centre & customer experience training company in Australia CX Skills provides specialist training courses for call centres, customer experience (CX), and customer service…
Also offers CX consulting
Also offers Quality & coaching · CX consulting
Also offers Quality & coaching
Also offers Quality & coaching · CX consulting · Contact centre technology
Buyer's guide
Why it matters
AI and self-service now handle many simple enquiries. The contacts that reach your people are more complex, more emotional and spread across more channels.
Leaders are managing AI adoption, hybrid teams and pressure to prove the return on every investment. Training built a few years ago may be missing what your team needs today.
Training types
Delivery
Taking agents away from customers for a full day is expensive and hard to roster. Online and self-paced options let you train in quieter periods and across shifts, and give everyone the same content.
How to choose
Trainers who have worked in contact centres and customer service bring real examples your team will relate to.
Agree what should change after training, such as fewer escalations or better quality scores, and how you'll measure it.
Good providers adapt role plays and examples to your customers, products and systems.
Ask what support helps the skills stick: coaching guides for team leaders, refreshers or follow-up sessions.
Check session lengths, times and formats work for shift-based teams.
Learn more
ACXPA's independent resources help you build capability across your contact centre and CX teams.
FAQs
Usually customer communication, complaint handling, empathy, conflict resolution, call control and quality conversations for agents, plus coaching and performance management for team leaders and managers.
For many topics, yes. Live online sessions work well for skills practice and coaching, and self-paced modules suit foundations and compliance. Many providers offer both.
Training in customer experience strategy and practice, such as journey mapping, voice of the customer, measuring CX and leading change across an organisation.
Training that helps staff manage stress, recover from difficult interactions and look after their wellbeing, which matters in high-pressure customer-facing roles.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
