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Taking card payments by phone, and worried about what your recordings and agent desktops hold? Compare secure payment and PCI DSS compliance solutions for contact centres.
Each supplier shows what they specialise in, so you can shortlist quickly.
Suppliers with a paid listing appear first. How suppliers are ordered
Premier Contact Point helps you deliver the ultimate customer experience with our class-leading multi-channel, cloud customer contact solution.
Also offers Contact centre technology
Buyer's guide
Why it matters
PCI DSS is the card industry's security standard for anyone who stores, processes or transmits payment card data. The moment a customer reads a card number to an agent, your phone system, recordings, screens and network can all be in scope.
Non-compliance can bring fines from your bank or card schemes, higher processing fees, forensic audits after a breach and lasting damage to trust.
Where the risk is
Relying on agents to pause and resume recordings manually is error-prone. Automated controls are far stronger. For recording platforms with payment-safe recording, see recording and compliance.
Solutions
Descoping solutions keep card data out of your contact centre entirely, which can greatly reduce what your PCI DSS assessment has to cover. Confirm the impact with your assessor.
How to choose
Calls, recordings, screens, systems and people.
Ask for the supplier's PCI DSS attestation of compliance and what it covers.
Your contact centre platform, telephony, payment gateway and CRM.
Payment should be quick and simple for callers, including on mobiles.
Agree how the solution changes your compliance scope.
Learn more
FAQs
Yes. If your contact centre takes card details over the phone, the systems and people that handle those details are in scope.
Technology that hides the tones customers make when typing their card number on a phone keypad, so agents and recordings can't capture the number.
Manual pause and resume relies on agents getting it right every time. Automated pausing, redaction or descoping solutions are much more reliable.
Keeping card data out of your contact centre systems entirely, so far fewer systems and people are covered by your PCI DSS assessment.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
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