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CX insights & research

Customer journey and CX analytics

Want to see where customers get stuck across your website, app and contact centre? Compare customer journey and CX analytics suppliers.

Each supplier shows what they specialise in, so you can shortlist quickly.

See 3 suppliers Read the buyer's guide

Filter suppliers

Narrow it down

3 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Call Journey

    • Journey & CX analytics

    Also offers Quality & coaching

    Unclaimed profile

    View profile

  2. Medallia

    • Surveys & voice of the customer
    • Journey & CX analytics

    Unclaimed profile

    View profile

  3. Qualtrics

    • Surveys & voice of the customer
    • Journey & CX analytics

    Unclaimed profile

    View profile

Buyer's guide

Choosing journey analytics? What to know before you buy

Overview

What can journey analytics show you?

  • Paths customers take across digital and assisted channels
  • Where they drop out or switch to calling
  • Which journeys create repeat contacts and complaints
  • How experience links to retention and revenue

Mapping journeys with people as well as data? See journey mapping consultants.

How to choose

How do you choose a journey analytics supplier?

  1. Start with key journeys

    Two or three that matter most to customers and costs.

  2. Check data connections

    Web, app, contact centre, CRM and surveys.

  3. Review privacy

    How customer data is joined, stored and protected.

  4. Make insight usable

    Dashboards your teams will actually use.

FAQs

Journey analytics FAQs

What is customer journey analytics?

Joining data from every channel to see the paths customers take, where they struggle and what that costs.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.

List your business free