Customer service software

Help desk and ticketing software

Enquiries getting lost in shared inboxes? Compare help desk and ticketing software that tracks every case from first contact to resolution.

Each supplier shows what they specialise in, so you can shortlist quickly.

3 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

Buyer's guide

Overview

Ticketing: every enquiry, from any channel, becomes a case with an owner, priority and status.
Routing and automation: cases go to the right team, with reminders and escalations.
SLA management: alerts before response or resolution deadlines are missed.
Customer portal: customers log and track requests and find answers.
Collaboration: internal notes and handovers on complex cases.
Reporting: volumes, backlogs, resolution times and satisfaction.

Need the whole customer relationship, including sales? See CRM and customer engagement.

How to choose

Map your case types

Channels, teams, priorities and deadlines.
Check phone integration

Calls should create or update tickets automatically.
Test with your team

Agents should find it quick to use.
Look at automation

Routing, macros and escalation rules you can change yourself.
Check reporting

Backlogs and SLA performance without spreadsheets.

FAQs

What is help desk software?

Software that turns customer enquiries into tracked tickets, routes them, manages deadlines and reports on resolution.

What is the difference between a help desk and a CRM?

A help desk focuses on resolving individual enquiries. A CRM manages the whole customer relationship. Many products now cover both.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.