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See what's newCloud contact centre (CCaaS)
Tired of customers repeating themselves every time they switch channel? Compare omnichannel contact centre platforms that bring every channel into one place.
Each supplier shows what they specialise in, so you can shortlist quickly.
Suppliers with a paid listing appear first. How suppliers are ordered
Also offers Workforce management · Quality & coaching
Buyer's guide
Overview
A multichannel contact centre handles several channels, but often in separate systems. An agent on a call may not see the customer's chat from an hour ago.
Omnichannel connects them: one customer history, one routing engine and one agent desktop, so the conversation carries on whichever channel the customer uses.
Features
Comparing platforms more broadly? See cloud contact centre (CCaaS) platforms.
How to choose
Add channels customers actually use, not every channel available.
Ask to see one customer's journey across channels in a demo.
Let your agents try it with realistic contacts.
Make sure forecasting and quality tools cover every channel.
FAQs
Routing every type of contact, such as calls, chats, emails and messages, through one engine with shared rules, so the best available agent gets it with the full customer history.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
