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See what's newSurveys & voice of the customer
Want feedback from every customer, not just the few who complain? Compare customer satisfaction survey software for NPS, CSAT and CES.
Each supplier shows what they specialise in, from simple survey tools to full voice of the customer platforms.
Suppliers with a paid listing appear first. How suppliers are ordered
Push My Button is HappyOrNot's official Australia & NZ distributor, supplying Smiley face feedback kiosks that capture real-time customer, patient & employee sentiment for retail, government, transport, events…
Verint® helps the world's most iconic brands including over 85 of the Fortune 100 companies build enduring customer relationships by connecting work, data, and experiences across the enterprise.
Also offers AI & automation · Workforce management · Contact centre technology
Also offers Quality & coaching
Buyer's guide
Overview
Most contact centres use CSAT or CES after each contact, and NPS for the relationship overall.
Features
Want someone to run the research for you? See surveys and voice of the customer.
How to choose
Know what you'll do with the feedback before you choose a tool.
With your contact centre platform, CRM and ticketing system.
Short, well-timed surveys get more replies.
Where responses are stored and how consent is managed.
FAQs
NPS measures loyalty and willingness to recommend. CSAT measures satisfaction with a specific experience. CES measures how easy it was for the customer.
As soon as possible after the contact, while the experience is fresh. Keep it short: one to three questions gets the best response.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
