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ACXPA Supplier Directory
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Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
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Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
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Outsourced customer service

Sydney call centres and outsourcing providers

Looking for a call centre provider in Sydney? Compare outsourcers with operations in Sydney and regional New South Wales.

Each supplier shows what they specialise in, so you can shortlist quickly.

Filter suppliers

Narrow it down

7 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. ASTIA

    • Customer service & support
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in Australia Unclaimed profile

  2. Australian TeleCommunications Team

    • Customer service & support

    Based in Australia Unclaimed profile

  3. Datacom

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Also offers AI & automation · Contact centre technology

    Based in New Zealand, Australia Unclaimed profile

  4. MonDial

    • Sales & lead generation

    Based in Australia Unclaimed profile

  5. Salesdeck

    • Sales & lead generation
    • Customer service & support

    Based in Australia Unclaimed profile

  6. TTEC (Formerly TeleTech)

    • Customer service & support
    • Collections & hardship
    • Sales & lead generation
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Philippines, Australia Unclaimed profile

  7. VSS Australia

    • Sales & lead generation

    Based in Australia Unclaimed profile

Buyer's guide

Choosing a Sydney call centre? What to know before you decide

Overview

Why choose a Sydney call centre?

Sydney is home to many national and global outsourcers, with deep experience in banking, insurance, telecommunications, government and retail.

  • Regional options: Wollongong and Newcastle have established contact centre workforces.
  • Hybrid teams: many providers combine office and work-from-home agents.
  • Easy oversight for NSW businesses: site visits, calibration and joint planning are simple.

See all Australian call centres for providers in other cities.

How to choose

How do you choose a Sydney call centre?

  1. Put fit before location

    Industry experience and quality matter more than being close by.

  2. Ask where agents actually work

    A Sydney head office may deliver from other cities, regional sites or homes.

  3. Check the fit for your size

    Large providers often focus on bigger programs; boutique providers may suit smaller ones.

  4. Speak to references

    Ideally clients in your industry.

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you plan outsourcing and manage the relationship once it's running.

FAQs

Sydney call centre FAQs

Where are Sydney's call centres located?

Across the CBD, North Sydney, Parramatta and the suburbs, with regional sites in places such as Wollongong and Newcastle. Many providers also have agents working from home.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

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