Overview
Which admin tasks are worth outsourcing?
- Document processing: applications, forms, claims and correspondence.
- Records and data: updating customer and supplier records. See data entry.
- Scheduling: bookings, appointments and diary management.
- Order and account administration: set-ups, changes and cancellations.
- Email and inbox management: sorting, routing and responding to routine requests.
The best candidates are high-volume, rules-based tasks that are easy to document and measure.