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ACXPA Supplier Directory
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Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
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Outsourced customer service

Call centre outsourcers with work-from-home agents

Want flexible cover, wider talent pools or resilience if a site goes down? Compare call centre outsourcers with work-from-home and hybrid agents.

Each supplier shows what they specialise in and where their teams are based, so you can shortlist quickly.

See 9 suppliers Read the buyer's guide

Filter suppliers

Narrow it down

9 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Concentrix

    • Customer service & support
    • Digital & social care
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in New Zealand, Philippines, Australia Unclaimed profile

    View profile

  2. Datacom

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Also offers AI & automation · Contact centre technology

    Based in New Zealand, Australia Unclaimed profile

    View profile

  3. Mindpearl

    • Customer service & support
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in Fiji, Global Unclaimed profile

    View profile

  4. Our Pacific Office

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Based in Fiji Unclaimed profile

    View profile

  5. Startek

    • Customer service & support
    • Sales & lead generation
    • After-hours, overflow & answering
    • Digital & social care

    Based in Global, Australia Unclaimed profile

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  6. TTEC (Formerly TeleTech)

    • Customer service & support
    • Collections & hardship
    • Sales & lead generation
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Philippines, Australia Unclaimed profile

    View profile

  7. Unity4

    • Customer service & support
    • Sales & lead generation

    Also offers Contact centre technology

    Based in Australia, New Zealand Unclaimed profile

    View profile

  8. VSS Australia

    • Sales & lead generation

    Based in Australia Unclaimed profile

    View profile

  9. Zee Tech Support

    • After-hours, overflow & answering
    • Sales & lead generation
    • Customer service & support

    Based in Australia Unclaimed profile

    View profile

Buyer's guide

Considering a remote outsourced team? What to know before you sign

Why

Why use an outsourcer with work-from-home agents?

  • Flexible cover: short shifts and split shifts are easier to fill for peaks and after hours.
  • Wider talent pool: people who can't commute to a site, including regional candidates.
  • Resilience: service keeps running if a site is closed.
  • Retention: many agents value working from home.

What to check

What should you check before you use remote agents?

  • Security: secure devices, multi-factor sign-in, no printing or storing data, and clean-desk rules for payment and personal data.
  • Supervision: real-time monitoring, quality checks and how team leaders coach remotely.
  • Connectivity: internet standards and backup if a connection fails.
  • Culture and wellbeing: how remote agents are kept engaged and supported.
  • The mix: what share of your team would be at home, on site or hybrid.

More on choosing an outsourcer: call centre outsourcing.

How to choose

How do you choose an outsourcer with home-based agents?

  1. Review their security controls

    Ask for certifications and how they audit home set-ups.

  2. See how they supervise

    Ask to see dashboards and hear about remote coaching.

  3. Compare results

    Ask how quality and attrition differ between home and site agents.

  4. Agree where your agents work

    Put it in the contract.

FAQs

Work-from-home agent FAQs

Is it secure to use work-from-home call centre agents?

It can be, with managed devices, secure access, monitoring and clear rules. Check the provider's controls meet your industry's requirements, especially for payment data.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

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