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Assessment & testing

Psychometric testing for contact centre and customer service roles

Want to know how a candidate will actually perform before you hire them? Compare providers of psychometric testing for contact centre, customer service and sales roles.

Some test as a standalone service, others as part of end-to-end recruitment.

7 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. SMAART Recruitment

    SMAART Recruitment provides specialist recruitment solutions for contact centres in Australia including permanent and temporary roles. Whether you’re job hunting or looking to fill a vacancy, SMAART Recruitment…

    • Contact centre recruitment
    • Temporary & labour hire
    • Assessment & testing

  2. Curran & Associates

    • Contact centre recruitment
    • Executive search
    • Assessment & testing

    Unclaimed profile

  3. Future People

    • Executive search
    • Assessment & testing

    Unclaimed profile

  4. Institute of Psychometric Coaching

    • Assessment & testing

    Unclaimed profile

  5. Robinson Executive

    • Contact centre recruitment
    • Temporary & labour hire
    • Executive search
    • Assessment & testing

    Unclaimed profile

  6. TactiCall

    • Contact centre recruitment
    • Temporary & labour hire
    • Assessment & testing

    Unclaimed profile

  7. Tanna Partners

    • Contact centre recruitment
    • Executive search
    • Assessment & testing

    Unclaimed profile

Buyer's guide

Adding psychometric testing to your hiring? What to know first

Overview

What does psychometric testing tell you that an interview can't?

  • Cognitive ability: verbal and numerical reasoning, problem-solving and learning speed. Useful for complex products and systems-heavy roles.
  • Personality and behaviour: how someone prefers to work, communicate and handle pressure. There are no right or wrong answers.
  • Other assessments: situational judgement, emotional intelligence and role-specific skills tests.

Results are consistent across every candidate, which reduces interview bias and makes hiring decisions easier to explain.

Getting it right

How do you use psychometric tests well?

  • Test for the role: agree which traits and abilities actually predict success in your contact centre.
  • Use them alongside interviews, never as the only filter.
  • Use validated tests and qualified people to interpret results.
  • Keep it fair: check tests suit candidates with different backgrounds and needs, and that results are stored securely.
  • Give feedback: candidates value it, and it protects your employer brand.

Looking for other assessments? See assessment and testing.

How to choose

How do you choose a psychometric testing provider?

  1. Ask which tests they use

    And the evidence that they predict performance in contact centre roles.

  2. Check who interprets results

    Look for accredited, experienced assessors.

  3. Confirm the candidate experience

    Online or in person, how long it takes, and whether it works on a phone.

  4. Agree reporting

    Clear, comparable reports your hiring managers can use.

FAQs

Psychometric testing FAQs

What is psychometric testing?

A standardised way to measure a person's cognitive ability and behavioural style, usually with online tests, to help predict how they'll perform in a role.

Can I use psychometric testing without outsourcing recruitment?

Yes. Many providers offer testing as a standalone service while you run advertising, screening and interviews yourself.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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