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Recruitment & staffing

Call centre recruitment agencies

Need good people who'll stay, not just fill a seat? Compare recruitment agencies that specialise in contact centre roles, from agents to managers and specialists.

Each supplier shows what they specialise in, so you can shortlist quickly.

See 24 suppliers Read the buyer's guide

Filter suppliers

Narrow it down

24 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Symmetry HR

    • Contact centre recruitment

    Unclaimed profile

    View profile

  2. TactiCall

    • Contact centre recruitment
    • Temporary & labour hire
    • Assessment & testing

    Unclaimed profile

    View profile

  3. Tanna Partners

    • Contact centre recruitment
    • Executive search
    • Assessment & testing

    Unclaimed profile

    View profile

  4. Tenacity CX

    • Contact centre recruitment
    • Executive search
    • Assessment & testing

    Unclaimed profile

    View profile

Buyer's guide

Hiring for your contact centre? What to know before you choose an agency

Why specialists

Why use a specialist contact centre recruitment agency?

The traits that predict success in a contact centre, such as resilience, empathy, problem-solving and comfort with systems, are hard to spot from a CV. Specialist agencies know the roles, screen for them and have networks built around the industry.

A poor hire costs more than the fee: weeks of training and coaching before you find out it isn't working.

  • Customer service, sales, complaints and technical support agents
  • Team leaders and supervisors
  • Contact centre and operations managers
  • Workforce planners, real-time analysts, quality and training specialists
  • Temporary and project staff for peaks and new sites

Getting it right

How do you hire agents who stay?

  • Show the real job: realistic job previews reduce early leavers.
  • Test the right things: see assessment and testing.
  • Hire for multi-channel skills if agents will handle chat and email as well as calls.
  • Track quality of hire: early attrition and time to competency, not just time to fill.

Need temporary staff? See temporary staffing and labour hire.

How to choose

How do you choose a call centre recruitment agency?

  1. Look for contact centre specialists

    Ask how many contact centre roles they fill each year.

  2. Check their screening

    Interviews, tests and reference checks for your roles.

  3. Understand fees and guarantees

    Placement fees and replacement periods if a hire leaves early.

  4. Ask for quality-of-hire data

    Retention of their placements after three and six months.

FAQs

Call centre recruitment FAQs

What does a call centre recruitment agency do?

Finds, screens and presents candidates for contact centre roles, from agents and team leaders to managers and specialists.

How much do recruitment agencies charge?

Usually a fee based on a percentage of the role's salary for permanent hires, or an hourly margin for temporary staff. Check the replacement guarantee.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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