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Voice, on-hold & IVR recording

Call centre hold music suppliers

Want the wait to feel shorter and sound like your brand? Compare suppliers of call centre hold music.

Each supplier shows what they offer, from music libraries to custom compositions.

5 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Active Instore

    • Voice, on-hold & IVR recording

    Unclaimed profile

  2. Captivate Connect

    • Voice, on-hold & IVR recording

    Unclaimed profile

  3. McGirvanmedia Audio Solutions

    • Voice, on-hold & IVR recording

    Unclaimed profile

  4. Nightlife

    • Voice, on-hold & IVR recording

    Unclaimed profile

  5. Retail Radio

    • Voice, on-hold & IVR recording

    Unclaimed profile

Buyer's guide

Choosing hold music? What to know before you buy

Options

Which type of hold music suits your brand?

  • Royalty-free libraries: professionally produced music cleared for business use, without per-play fees.
  • Licensed commercial tracks: familiar music cleared for on-hold use.
  • Custom music: composed for your brand. The biggest investment, but distinctive and yours.
  • Music with messages: music with short voice updates on wait times, self-service options or offers.

Getting it right

How do you get hold music right?

  • Fit your brand and customers: a law firm and a youth retailer need very different sounds.
  • Get the levels right: music much louder or quieter than the call is jarring.
  • Tell callers about the wait: an expected wait time or position in queue helps more than music alone.
  • Check licensing: make sure all music is cleared for on-hold use in each country you operate.
  • Refresh it: regular callers tire of the same loop. Review it at least once a year.

Need recorded prompts too? See voice, on-hold and IVR recording.

How to choose

How do you choose a hold music supplier?

  1. Brief on your brand

    Values and customers, not just a genre.

  2. Listen on a phone line

    Music sounds different on a phone line than on speakers.

  3. Confirm licensing in writing

    For every track and every country you use it in.

  4. Check file formats

    They should match your phone system or contact centre platform.

FAQs

Hold music FAQs

Do you need a licence for hold music?

Usually, yes, for commercial music. Royalty-free and custom music avoids per-play fees, but check the licence covers on-hold use in each country.

Does hold music make the wait feel shorter?

The right music, plus updates on the expected wait, generally makes waiting feel shorter than silence or beeps.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

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