Call Design

Call Design is a company that provides workforce optimisation solutions primarily to contact centres but also across the wider enterprise.

We offer a range of services and software solutions that help our clients improve efficiency, reduce costs, and enhance the overall customer experience.

Our products and services include workforce management software for both contact centre and back office operations, AI for real-time management of schedules, AI voice agents, IVR and outbound dialler solutions, and training and consulting services.

We offer cloud-based solutions that can be accessed from anywhere and on-premise solutions for clients who prefer to keep their data in-house.

Founded in 1999, Call Design has offices in Australia, the Philippines, Spain and the United States.

We have worked with various clients across many industries, including healthcare, financial services, telecommunications, utilities and government agencies.

We aim to help our clients deliver the best possible service to their customers while also keeping their employees happy.