CX Consult

Is your contact centre a headache instead of a strategic asset?

Most contact centres start small and grow without the right frameworks. Before long, they're a headache for everyone instead of the strategic asset they should be.

In Justin's experience, around 3 in 4 contact centre managers started on the phones, and many have only ever worked in one contact centre. They spend the day putting out fires, with no time to step back.

The good news: contact centres are a global industry with proven best practices that apply whatever your size or sector.

Want better efficiency and better quality?

Most organisations bring in a consultant to improve one or the other. You can have both. It just takes knowing what to change, and in what order.

What do you get from a health check?

• An independent, expert review of your whole operation, or the areas that matter most to you
• A clear, prioritised roadmap of what to fix first
• A benchmark against global best practice and industry norms
• The roadblocks holding your contact centre back, and how to remove them
• Advice on outsourcing, from reviewing an existing partner to moving to outsourcing

How does it work?

• Book a free 30-minute call to talk through your contact centre and what you want to achieve
• Get a fixed quote, so you know the cost upfront
• Justin reviews your operation, usually in just a few days
• You get clear findings and a prioritised roadmap you can act on

Why Justin Tippett?

Justin is one of the world's leading call centre experts, with 35+ years in call centres.

• He's worked as a team leader, operations manager and centre manager, so he understands the detail every role faces
• He's been a Chief Commercial Officer and a CEO, so he understands what executives need
• He's worked in both the public and private sectors
• He founded CX Skills, a specialist call centre training business that has trained thousands of practitioners, so he knows what it takes to deliver best practice, not just recommend it
• He's the founder and CEO of ACXPA and the architect of its tools, standards and benchmarking
• He has judged contact centre awards around the world and is regularly in the media, including ABC, Channel 9, Channel 7 and 3AW

Who do we work with?

Clients include Aussie Broadband and organisations across the public and private sectors. References are available on request.

Most global contact centre best practices apply whatever your industry, so experience in your exact sector matters less than you might think.

What does it cost?

Health checks start from $10,000 + GST, with a fixed quote. Larger contact centres take a few more days, and the fixed quote reflects that.

Ready to find out what's holding your contact centre back?

Contact Justin directly on the details below to book your free 30-minute call.

Check out my website: https://acxpa.com.au/