Skip to content

New home, new design, new features. The ACXPA Supplier Directory has moved from cxdirectory.com.au.

See what's new
ACXPA Supplier Directory
Categories
Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
Industry bodies For suppliers Sign in List your business
← See all Consulting & implementation suppliers
  • Listed since 2026
  • Managed by JMCX

JMCX

CX & Loyalty Consultant helping brands unlock growth through customer journey mapping, lifecycle marketing and CRM strategy. I identify loyalty leaks, align teams, and turn CX strategy into measurable commercial outcomes. CCXP & Braze Certified.

Serves
Australia
Visit website

Listed in

Consulting & implementation

CX & Loyalty Consultant helping brands unlock growth through customer journey mapping, lifecycle marketing and CRM strategy. I identify loyalty leaks, align teams, and turn CX strategy into measurable commercial outcomes. CCXP & Braze Certified.

What JMCX focuses on in Consulting & implementation

CX strategy & design 100%

  • Customer journey mapping

More suppliers in Consulting & implementation

  • CX Consult

    Australian-based CX Consult provides specialist call centre consulting, including health checks, optimisation, outsourcing, etc., for call…

  • Wonder Works Digital

    Wonder Works Digital Digital made human, for organisations with purpose. Wonder Works Digital is a Melbourne-based…

  • Athena Management Consulting

    Consulting & implementation

How suppliers are ordered