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ACXPA Supplier Directory
Categories
Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
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  • Listed since 2022
  • Managed by Oracle CMS

Oracle CMS

OracleCMS Australian Contact Centre Services . OracleCMS is the industry-leading provider of outsourced customer care solutions & call centre services.

Based in
VIC, Australia · WA, Australia
Serves
Australia
Send an enquiry Visit website

Listed in

Outsourced customer service

Delivering exceptional results is not an option, it’s a guarantee.

OracleCMS know that there is a more efficient way of connecting you with your customers.

Whether it’s through the phone, email or the web, our call centre solutions provide outstanding customer experiences.

Want to improve your business outcomes?

Through delivering exceptional customer service solutions and a faultless phone call answering service, OracleCMS can help you do exactly that.

As the technology industry evolves, our skills and services do too.

We create efficient processes in order to take businesses to where they want to be, for a customer contact centre and other services that keep your business running efficiently and seamlessly.

Why choose us?

At our contact centres, our goal is to help you beat the competition. We provide an Australian call centre experience that’s a cut above the rest.

Our commitment to exceptional customer service ensures we provide outstanding quality and integration across all of our call centre solutions for Melbourne, Sydney, Perth, Brisbane, Adelaide and more.

If you want to make customer service your competitive advantage, then you’ve come to the right place.

We use innovative technology solutions and cost-effective, efficient business processes across multiple channels to ensure you receive positive customer outcomes, at all times.

What Oracle CMS focuses on in Outsourced customer service

Send an enquiry to Oracle CMS

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