Team leaders & managers

Customer experience (CX) management training

Want your team to move from talking about CX to improving it? Compare customer experience management training for practitioners and leaders.

Each supplier shows what they specialise in and how they deliver.

3 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

Buyer's guide

What to cover

CX foundations: what CX management is, how it differs from customer service, and the business case.
Journey mapping: finding the moments that matter and the pain points. See journey mapping consultants.
Measurement: NPS, CSAT, CES and linking them to commercial results.
Voice of the customer: collecting, analysing and acting on feedback.
Leading change: getting support across teams to fix problems at the root.

How to choose

Match the level

Foundations for new practitioners, strategy and leadership for senior people.
Look for practical work

Exercises on your own journeys and data beat theory alone.
Check facilitator experience

People who have led CX programs, not just taught them.
Ask about certification

If formal recognition matters, check what's offered and who recognises it.

FAQs

What is customer experience management?

Designing, measuring and improving the experience customers have across every interaction with your organisation.

Who should do CX management training?

CX practitioners, contact centre and service leaders, and anyone responsible for improving customer journeys.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.