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Workforce management software

Call centre rostering and scheduling software

Spending hours building rosters that still don't match demand? Compare call centre rostering and scheduling software.

Each supplier shows what they specialise in, so you can shortlist quickly.

See 6 suppliers Read the buyer's guide

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6 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Verint

    Verint® helps the world's most iconic brands including over 85 of the Fortune 100 companies build enduring customer relationships by connecting work, data, and experiences across the enterprise.

    • Workforce management software

    Also offers AI & automation · Customer insights & research · Contact centre technology

    Listed since 2021

    View profile Visit website for Verint (opens in a new tab)

  2. Genesys

    • Workforce management software

    Also offers Contact centre technology

    Unclaimed profile

    View profile

  3. NICE

    • Workforce management software

    Also offers Quality & coaching

    Unclaimed profile

    View profile

  4. Noble Systems

    • Workforce management software

    Also offers Contact centre technology

    Unclaimed profile

    View profile

  5. Time Doctor

    • Workforce management software

    Unclaimed profile

    View profile

  6. Veridian Solutions

    • Workforce management software

    Also offers Quality & coaching · Contact centre technology

    Unclaimed profile

    View profile

Buyer's guide

Moving off spreadsheet rosters? What to know before you choose software

Overview

What does rostering software do that spreadsheets can't?

Rostering software turns your forecast into shifts, breaks and activities for every agent, interval by interval. It applies your rules automatically and tests many options to find the roster that best balances service, cost and fairness.

  • Rosters built in minutes rather than days
  • Rules for contracts, skills, breaks and opening hours applied every time
  • Agents swap shifts and request leave from their phone, with cover protected
  • Rosters reshaped during the day when demand changes
  • Office, hybrid and home-based patterns in one plan

Getting it right

What should you check in rostering software?

  • Your rules: part-time, split shifts, minimum breaks and your local employment conditions.
  • Forecast link: rosters should be built from forecast demand, not last month's roster.
  • Agent app: easy shift swaps, bidding and leave requests.
  • Integration: with your contact centre platform, HR and payroll.

Need forecasting and real-time adherence too? See WFM software.

How to choose

How do you choose rostering software?

  1. Document your rules

    Contracts, patterns and constraints, before you see demos.

  2. Test with your data

    Ask suppliers to build a roster from your history.

  3. Involve agents and planners

    They'll use it every day.

  4. Check total cost

    Licences, set-up, integration and training.

FAQs

Rostering software FAQs

What is call centre rostering software?

Software that builds agent rosters from forecast demand, applying rules for contracts, skills and breaks, and lets agents manage swaps and leave.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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