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Supplier directory

Contact centre platforms and call centre software suppliers

Looking for call centre software or a new contact centre platform? Compare cloud contact centre (CCaaS), dialer, IVR and headset suppliers in one place.

Each supplier shows what they specialise in and where they operate, so you can build a shortlist in minutes.

See 70 suppliers Read the buyer's guide

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70 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. CTI Solutions

    • IVR, routing & callbacks

    Unclaimed profile

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  2. Customer Driven Solutions

    • Cloud contact centre (CCaaS)

    Also offers Workforce management · CX consulting

    Unclaimed profile

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  3. Datacom

    • Cloud contact centre (CCaaS)

    Also offers AI & automation

    Based in New Zealand, Australia Unclaimed profile

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  4. Dimension Data

    • Cloud contact centre (CCaaS)

    Unclaimed profile

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  5. EPOS

    • Headsets & hardware

    Unclaimed profile

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  6. EST Connect

    • IVR, routing & callbacks
    • Cloud contact centre (CCaaS)

    Unclaimed profile

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  7. Genesys

    • Outbound dialers
    • IVR, routing & callbacks
    • Cloud contact centre (CCaaS)

    Also offers Workforce management

    Unclaimed profile

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  8. Global Speech Networks

    • Cloud contact centre (CCaaS)

    Unclaimed profile

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  9. Good Call Communications

    • Headsets & hardware

    Unclaimed profile

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  10. Headsetsonline

    • Headsets & hardware

    Unclaimed profile

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  11. Hostcomm

    • Cloud contact centre (CCaaS)

    Unclaimed profile

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  12. Inference

    • IVR, routing & callbacks

    Unclaimed profile

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  13. Infosys

    • Cloud contact centre (CCaaS)

    Unclaimed profile

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  14. Integra CCS

    • Cloud contact centre (CCaaS)
    • IVR, routing & callbacks
    • Outbound dialers

    Unclaimed profile

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  15. ipSCAPE

    • Outbound dialers
    • IVR, routing & callbacks
    • Cloud contact centre (CCaaS)

    Unclaimed profile

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  16. Jabra

    • Headsets & hardware

    Unclaimed profile

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  17. Kaizn

    • Outbound dialers
    • IVR, routing & callbacks
    • Cloud contact centre (CCaaS)

    Unclaimed profile

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  18. Lake Corporation

    • Cloud contact centre (CCaaS)

    Unclaimed profile

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  19. NEC

    • Cloud contact centre (CCaaS)
    • IVR, routing & callbacks

    Unclaimed profile

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  20. Nexon

    • IVR, routing & callbacks
    • Cloud contact centre (CCaaS)

    Unclaimed profile

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Buyer's guide

Buying call centre software? What to know before you choose a supplier

Overview

What is call centre software?

Call centre software, also called a contact centre platform (or contact center software in the US), is the core system your team uses to handle customer conversations. At a minimum, it manages inbound and outbound calls, replacing a traditional call centre phone system.

Modern contact centre platforms do far more. Most are omnichannel: one system handles voice, email, chat, SMS and social, and agents see the full conversation history whichever channel the customer started on.

Around that core, most platforms include or connect to:

Benefits

Why upgrade? What a modern contact centre platform gives you

A modern contact centre platform pays off across customer experience, efficiency and resilience.

Better customer experience

  • Connected channels: customers get the same experience on phone, email, chat or social.
  • Personal service: agents see the customer's history and preferences instantly.

More productive agents

  • Automation: IVR, chatbots and AI assistants handle routine requests, so agents focus on complex ones.
  • Skills-based routing: each interaction goes to the best-placed agent, cutting average handling time and lifting first contact resolution.

Real-time insight

  • Live monitoring: supervisors can step into interactions when needed.
  • Performance dashboards: AHT, FCR, CSAT and more in one place, with specialist reporting tools if you need more depth.

Security and compliance

  • Data protection: enterprise-grade security that supports privacy laws in your markets and PCI DSS for card payments.
  • Built-in compliance: call recording, audit trails and workflows that reduce risk.

Room to grow

  • Cloud scale: add or remove agents as demand changes, with remote and hybrid teams supported.
  • Open integrations: APIs and ready-made connectors for your CRM and other systems.

Lower running costs and better continuity

  • Less infrastructure: cloud platforms remove on-premises hardware and maintenance contracts.
  • Built-in resilience: redundancy and disaster recovery keep you running through disruptions.

Pricing guide

How much does call centre software cost?

Costs vary with your size, the features you need and whether you choose cloud or on-premises.

Use these ranges as a starting point, then ask suppliers for a quote based on your requirements.

  • Cloud: small to mid-size

    A$30 – A$100

    per user, per month

    Routing, CRM integration and core reporting. Suits smaller teams or those that want to scale easily.

  • Cloud: enterprise

    A$100 – A$250

    per user, per month

    Full omnichannel, AI, advanced analytics and customisation for larger, more complex operations.

  • On-premises: set-up

    A$10,000 – A$100,000+

    one-off

    Hardware, licences, installation and configuration, depending on agent numbers and complexity.

  • On-premises: maintenance

    A$1,000 – A$10,000+

    per year

    Support, updates and maintenance, depending on your service agreement and system size.

  • Consumption-based

    Per minute

    pay as you go

    Platforms such as Amazon Connect charge only for usage. Partners can help with set-up and optimisation.

Indicative ranges in Australian dollars.

Also budget for: headsets and hardware (roughly A$50 – A$500 each) and training for your team (A$1,000 – A$5,000+).

How to choose

How do you choose the right contact centre platform?

With hundreds of call centre software vendors, start by being clear on what you need today and where you're heading.

Build your own independent view first, so you compare platforms on your terms rather than a sales process.

  1. Define your requirements

    Document your volumes, channels, integrations and pain points, now and as you grow.

  2. Understand your deployment options

    Cloud, on-premises and hybrid differ in cost, security and flexibility. Know the trade-offs before you compare vendors.

  3. Map your integrations

    Your platform must connect to your CRM, workforce management and other systems. Know that landscape upfront.

  4. Work out total cost of ownership

    Look past the per-seat price to implementation, training, integrations, support and upgrades.

  5. Bring in a specialist if you need one

    A contact centre technology consultant can define requirements, run procurement and reduce implementation risk.

    Find a technology consultant →

Questions to ask

What should you ask every call centre software supplier?

  • Which channels are included as standard, and which cost extra?
  • How does the platform integrate with our CRM, and who builds and maintains that integration?
  • Where is our data stored, and which security certifications do you hold?
  • What uptime do you commit to, and what happens if you miss it?
  • What does implementation involve, how long does it take and who does the work?
  • What AI features are included today, and what is on the roadmap?
  • How is support provided, in which time zones and at what cost?
  • Can we speak to a customer of a similar size and industry?

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you understand your options before you speak to call centre software vendors.

FAQs

Call centre software FAQs

Is call centre software the same as a contact centre platform or CCaaS?

Largely, yes. Call centre software traditionally meant voice only, while a contact centre platform covers every channel. CCaaS (contact centre as a service) is a contact centre platform delivered from the cloud on a subscription, and most new platforms are CCaaS.

What is the difference between call centre software and a business phone system?

A business phone system handles everyday calls for staff across a business. Call centre software adds queues, skills-based routing, IVR, real-time reporting and quality tools for teams handling high volumes of customer contacts. Many businesses run both.

How long does it take to move to a new contact centre platform?

Small cloud deployments can go live in a few weeks. Larger projects with complex integrations, multiple sites or migrations usually take several months, so ask each supplier for a realistic plan.

Do I need a separate dialer or IVR?

Many platforms include outbound dialing and IVR. Specialist outbound dialers or IVR and routing tools can still make sense for high-volume campaigns or complex self-service, so check what each platform includes.

Can a contact centre platform support remote and hybrid agents?

Yes. Cloud platforms run in a browser or app, so agents can work from anywhere with a reliable connection and a suitable headset.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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