Contact centre platforms and call centre software suppliers
Looking for call centre software or a new contact centre platform? Compare cloud contact centre (CCaaS), dialer, IVR and headset suppliers in one place.
Each supplier shows what they specialise in and where they operate, so you can build a shortlist in minutes.
Buying call centre software? What to know before you choose a supplier
Overview
What is call centre software?
Call centre software, also called a contact centre platform (or contact center software in the US), is the core system your team uses to handle customer conversations. At a minimum, it manages inbound and outbound calls, replacing a traditional call centre phone system.
Modern contact centre platforms do far more. Most are omnichannel: one system handles voice, email, chat, SMS and social, and agents see the full conversation history whichever channel the customer started on.
Around that core, most platforms include or connect to:
Is call centre software the same as a contact centre platform or CCaaS?
Largely, yes. Call centre software traditionally meant voice only, while a contact centre platform covers every channel. CCaaS (contact centre as a service) is a contact centre platform delivered from the cloud on a subscription, and most new platforms are CCaaS.
What is the difference between call centre software and a business phone system?
A business phone system handles everyday calls for staff across a business. Call centre software adds queues, skills-based routing, IVR, real-time reporting and quality tools for teams handling high volumes of customer contacts. Many businesses run both.
How long does it take to move to a new contact centre platform?
Small cloud deployments can go live in a few weeks. Larger projects with complex integrations, multiple sites or migrations usually take several months, so ask each supplier for a realistic plan.
Do I need a separate dialer or IVR?
Many platforms include outbound dialing and IVR. Specialist outbound dialers or IVR and routing tools can still make sense for high-volume campaigns or complex self-service, so check what each platform includes.
Can a contact centre platform support remote and hybrid agents?
Yes. Cloud platforms run in a browser or app, so agents can work from anywhere with a reliable connection and a suitable headset.
How are suppliers ordered on this page?
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
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