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ACXPA Supplier Directory
Categories
Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
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Outsourced customer service

Melbourne call centres and outsourcing providers

Looking for a call centre provider in Melbourne? Compare outsourcers with operations in Melbourne and regional Victoria.

Each supplier shows what they specialise in, so you can shortlist quickly.

Filter suppliers

Narrow it down

13 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Symbos

    Symbos is an Australian-owned and headquartered, digitally enabled contact centre group built to deliver exceptional customer and operational outcomes at scale.

    • Sales & lead generation
    • Customer service & support
    • After-hours, overflow & answering
    • Collections & hardship

    Also offers AI & automation

    Based in Australia Listed since 2020

  2. Oracle CMS

    OracleCMS Australian Contact Centre Services . OracleCMS is the industry-leading provider of outsourced customer care solutions & call centre services.

    • After-hours, overflow & answering
    • Sales & lead generation
    • Customer service & support

    Based in Australia Listed since 2022

  3. Acquire BPO

    • Customer service & support
    • After-hours, overflow & answering

    Based in Philippines, Australia Unclaimed profile

  4. CDM Direct

    • Customer service & support
    • Sales & lead generation

    Based in Australia Unclaimed profile

  5. Chameleon Customer Contact

    • Customer service & support

    Based in New Zealand, Australia Unclaimed profile

  6. Concentrix

    • Customer service & support
    • Digital & social care
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in New Zealand, Philippines, Australia Unclaimed profile

  7. Datacom

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Also offers AI & automation · Contact centre technology

    Based in New Zealand, Australia Unclaimed profile

  8. OneChat

    • Customer service & support

    Based in Australia Unclaimed profile

  9. Precision Fundraising

    • Sales & lead generation

    Based in Australia Unclaimed profile

  10. PROBE CX

    • Customer service & support
    • Sales & lead generation
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Australia Unclaimed profile

  11. Probe Group

    • Customer service & support
    • Sales & lead generation
    • Collections & hardship
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Philippines, Australia Unclaimed profile

  12. Salesdeck

    • Sales & lead generation
    • Customer service & support

    Based in Australia Unclaimed profile

  13. Startek

    • Customer service & support
    • Sales & lead generation
    • After-hours, overflow & answering
    • Digital & social care

    Based in Global, Australia Unclaimed profile

Buyer's guide

Choosing a Melbourne call centre? What to know before you decide

Overview

Why choose a Melbourne call centre?

Melbourne is home to large national and global outsourcers as well as boutique and specialist providers, with long experience in financial services, utilities, telecommunications, retail, healthcare and government.

  • Regional options: Geelong and Ballarat are established contact centre locations with different cost and staffing profiles.
  • Hybrid teams: many providers run combined office and work-from-home models.
  • Easy oversight for Victorian businesses: site visits, calibration and joint planning are simple.

See all Australian call centres for providers in other cities.

How to choose

How do you choose a Melbourne call centre?

  1. Put fit before location

    Industry experience and quality matter more than being close by.

  2. Ask where agents actually work

    CBD, suburbs, regional sites or from home.

  3. Check resilience

    More than one site and work-from-home capability keep service running.

  4. Speak to references

    Ideally clients in your industry.

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you plan outsourcing and manage the relationship once it's running.

FAQs

Melbourne call centre FAQs

Where are Melbourne's call centres located?

In the CBD and suburbs, with regional sites in places such as Geelong and Ballarat. Many providers also have agents working from home.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.

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