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Outsourced customer service

Multilingual call centres

Need to serve customers in their own language? Compare call centre outsourcers with multilingual teams.

Each supplier shows what they specialise in and where their teams are based, so you can shortlist quickly.

See 3 suppliers Read the buyer's guide

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3 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Symbos

    Symbos is an Australian-owned and headquartered, digitally enabled contact centre group built to deliver exceptional customer and operational outcomes at scale.

    • Sales & lead generation
    • Customer service & support
    • After-hours, overflow & answering
    • Collections & hardship

    Also offers AI & automation

    Based in Australia Listed since 2020

    View profile Visit website for Symbos (opens in a new tab)

  2. Datacom

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Also offers AI & automation · Contact centre technology

    Based in New Zealand, Australia Unclaimed profile

    View profile

  3. SuperStaff BPO

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Based in Philippines Unclaimed profile

    View profile

Buyer's guide

Supporting customers in other languages? What to know before you outsource

Delivery models

Which multilingual model suits your volumes?

  • Dedicated language teams: agents hired for your languages. Best quality, but needs enough volume.
  • Shared multilingual agents: fluent agents shared across clients. Cost-effective for smaller volumes.
  • Interpreter on the call: covers almost any language but adds time and cost. See translation and interpreting.
  • In-country teams: agents based where the language is spoken natively.

Start by measuring your actual contact volume by language. It usually decides the model for you.

Quality

How do you check quality in languages you don't speak?

  • Test fluency in the exact language and dialect, such as Mandarin or Cantonese.
  • Check cultural understanding, not just language skills.
  • Confirm quality reviewers speak each language.
  • Translate compliance wording carefully, with disclosures checked in every language.

More on pricing and choosing an outsourcer: call centre outsourcing.

How to choose

How do you choose a multilingual call centre?

  1. List your languages and volumes

    By channel and time of day.

  2. Ask how agents are tested

    And how often fluency is rechecked.

  3. Listen to calls

    Have a native speaker review sample calls in each language.

  4. Plan for low-volume languages

    Agree a fallback, such as interpreters, for rare languages.

FAQs

Multilingual call centre FAQs

What is a multilingual call centre?

A contact centre whose agents serve customers in more than one language, either with dedicated language teams or multilingual agents.

Is an interpreter service cheaper than multilingual agents?

For small volumes, often yes. As volume in a language grows, dedicated or shared multilingual agents usually become better value and a better experience.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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