- Listed since 2019 Standard and up
- Managed by Larkspur CX
Larkspur CX
Customer service teams for growing brands, in Australia and the Philippines. We answer calls, chats and emails as your own team, day and night.
- Based in
- Melbourne, Australia · Manila, Philippines
- Serves
- Australia, New Zealand
- Delivery model
- Onshore, Offshore
- Hours
- 24/7
- Industries
- Banking & financial services, Insurance, Healthcare
- Customer size
- Medium-sized organisations, Large organisations
- Certifications
- Plus and up ISO 27001✓ Verified PCI DSS✓ Verified
- Works with
- Plus and up Salesforce✓ Verified Genesys✓ Verified
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Listed in
Outsourced customer service
Your customers looked after, day and night, as if we were your own team Standard and up: your own words
- 92% of calls answered within 30 seconds
- Teams live in 6 weeks, not 6 months
- Melbourne and Manila, 24/7
- ISO 27001 certified
We run customer service for brands that are growing faster than their own team can.
Our people in Melbourne and Manila answer calls, chats and emails in your name, to your standards, around the clock.
How we work
- We learn your products, tone and standards before we take a single call
- A dedicated team leader runs your account, with weekly reporting
- We scale up for launches and peaks, and back down after
Who we work with
Banks, insurers and health brands that need their customers looked after properly, without building a contact centre of their own.
What Larkspur CX focuses on in Outsourced customer service Standard and up: every specialty and everything you offer
Customer service & support 70%
- Inbound customer service
- Email & written correspondence
- Order & booking management
- Customer onboarding
- Retention & save teams
- Complaints management
- Billing & account enquiries
After-hours, overflow & answering 30%
- 24/7 live answering
- Overflow during peaks
- Virtual reception
- Message taking & escalation
- Business continuity & disaster recovery
- Crisis & emergency hotlines
- Medical & healthcare answering
Videos Premium
Gallery Premium: photos for this category
Brochures and case studies Premium
No competitors suggested here Premium
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