- Listed since 2019 Standard and up
- Managed by Larkspur CX
Larkspur CX
Customer service teams for growing brands, in Australia and the Philippines. We answer calls, chats and emails as your own team, day and night.
- Based in
- Melbourne, Australia · Manila, Philippines
- Serves
- Australia, New Zealand
- Delivery model
- Onshore, Offshore
- Hours
- 24/7
- Industries
- Banking & financial services, Insurance, Healthcare
- Customer size
- Medium-sized organisations, Large organisations
- Certifications
- Plus and up ISO 27001✓ Verified PCI DSS✓ Verified
- Works with
- Plus and up Salesforce✓ Verified Genesys✓ Verified
Each category is its own listing, with its own plan Buyers who find you in a category open its tab. The Overview shows them everything you do.
Listed in
Workforce management
Forecasting and rostering run for you, so you never have too many or too few people Standard and up: your own words
- Forecasts within 5% of actual volumes
- Rosters built around your people
- Real-time support, 7 days
- Works with your WFM software
Our workforce team forecasts your contacts, builds your rosters and watches the day as it happens, whether or not we answer your calls.
Most clients see fewer missed calls within a month, without adding staff.
What Larkspur CX focuses on in Workforce management Standard and up: every specialty and everything you offer
Workforce management services 100%
- Managed / outsourced WFM
- Forecasting & scheduling as a service
- Real-time / intraday desk
- WFM implementation & optimisation
- WFM health checks
- Capacity planning & business cases
No competitors suggested here Premium
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