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Outsourced customer service

After-hours and overflow call answering outsourcing in the Philippines

Looking for an after-hours and overflow call answering partner in the Philippines? Compare outsourcing providers based in the Philippines.

Each supplier shows what they specialise in, so you can shortlist quickly.

Filter suppliers

Narrow it down

8 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. TREC Australia

    TREC Australia understands that no two businesses operate in precisely the same way and through a flexible approach, we are able to take our base model and adapt…

    • After-hours, overflow & answering
    • Customer service & support
    • Collections & hardship
    • Digital & social care

    Based in Philippines Listed since 2024

  2. Acquire BPO

    • Customer service & support
    • After-hours, overflow & answering

    Based in Philippines, Australia Unclaimed profile

  3. Concentrix

    • Customer service & support
    • Digital & social care
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in New Zealand, Philippines, Australia Unclaimed profile

  4. Probe Group

    • Customer service & support
    • Sales & lead generation
    • Collections & hardship
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Philippines, Australia Unclaimed profile

  5. PT VADS Indonesia

    • Customer service & support
    • Technical support & help desk
    • After-hours, overflow & answering

    Based in Philippines Unclaimed profile

  6. SuperStaff BPO

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Based in Philippines Unclaimed profile

  7. Transcom

    • Customer service & support
    • After-hours, overflow & answering

    Based in Philippines Unclaimed profile

  8. TTEC (Formerly TeleTech)

    • Customer service & support
    • Collections & hardship
    • Sales & lead generation
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Philippines, Australia Unclaimed profile

Buyer's guide

Outsourcing after-hours and overflow call answering to the Philippines? What to know before you choose

Time zones

How do working hours in the Philippines line up with yours?

Time differences decide whether a provider in the Philippines covers your business day, your evenings or your nights.

Pricing

How much does after-hours and overflow call answering outsourcing in the Philippines cost?

  • The Philippines: A$1 – A$3 a call, or A$8 – A$18 an hour.

These are ACXPA's indicative benchmarks, including salary, management and technology, set in Australian dollars and converted to your currency. Always compare fully loaded quotes.

How to choose

How do you choose an after-hours and overflow call answering provider in the Philippines?

  1. Confirm live answering

    Live agents for every hour you're paying for.

  2. Agree escalation rules

    Who is contacted for urgent calls, how and when, and test it.

  3. Check they suit your size

    Some providers prefer large teams; others happily start small.

  4. Speak to two references

    Clients of a similar size and type of work.

FAQs

After-hours and overflow call answering outsourcing in the Philippines: FAQs

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.

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