Outsourced customer service

Call centre outsourcing in the Philippines

Looking to outsource customer service or call centre work to the Philippines? Compare Philippine BPOs and contact centre outsourcing providers in one place.

Each supplier shows what they specialise in and where they operate, so you can shortlist quickly.

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26 suppliers

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TREC Australia

TREC Australia understands that no two businesses operate in precisely the same way and through a flexible approach, we are able to take our base model and adapt…
- After-hours, overflow & answering
- Customer service & support
- Collections & hardship
- Digital & social care
Based in Philippines Listed since 2024
View profile Visit website for TREC Australia (opens in a new tab)
PITON-Global

Piton-Global is a premier outsourcing provider delivering world-class call center and back-office solutions that help companies cut costs, scale faster, and deliver exceptional customer experiences — across voice,…
- Customer service & support
- Back-office & processing
Based in Philippines Listed since 2025
View profile Visit website for PITON-Global (opens in a new tab)
More suppliers in Outsourced customer service in the Philippines
2D
24x7 Direct
- Back-office & processing
Based in Philippines Unclaimed profile
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AB
Acquire BPO
- Customer service & support
- After-hours, overflow & answering
Based in Philippines, Australia Unclaimed profile
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CO
Concentrix
- Customer service & support
- Digital & social care
- Sales & lead generation
- After-hours, overflow & answering
Based in New Zealand, Philippines, Australia Unclaimed profile
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CO
Convergys
- Customer service & support
Based in Philippines Unclaimed profile
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DB
Dynamic Business Outsourcing Solutions (DBOS)
- Customer service & support
Based in Philippines Unclaimed profile
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EN
enablesGROUP
- Back-office & processing
Also offers Workforce management

Based in Philippines Unclaimed profile
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FB
Forward BPO
- Customer service & support
- Sales & lead generation
Based in Philippines Unclaimed profile
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HG
HGS
- Customer service & support
- Collections & hardship
- Back-office & processing
Based in Philippines Unclaimed profile
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IP
Innovatus Philippines
- Customer service & support
- Collections & hardship
Based in Philippines Unclaimed profile
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MI
Microsourcing
- Back-office & processing
Based in Philippines Unclaimed profile
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PO
Peak Outsourcing
- Customer service & support
Based in Philippines Unclaimed profile
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PG
Probe Group
- Customer service & support
- Sales & lead generation
- Collections & hardship
- After-hours, overflow & answering
Also offers AI & automation

Based in Philippines, Australia Unclaimed profile
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PV
PT VADS Indonesia
- Customer service & support
- Technical support & help desk
- After-hours, overflow & answering
Based in Philippines Unclaimed profile
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SB
SuperStaff BPO
- After-hours, overflow & answering
- Customer service & support
- Digital & social care
Based in Philippines Unclaimed profile
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SY
Synerdiance
- Customer service & support
Based in Philippines Unclaimed profile
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TG
TBS Global
- Customer service & support
- Sales & lead generation
Based in Philippines Unclaimed profile
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TE
TeemCorp
- Customer service & support
- Back-office & processing
Based in Philippines Unclaimed profile
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TE
Teleperformance
- Customer service & support
Based in Egypt, Global, Philippines Unclaimed profile
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Buyer's guide

Outsourcing to the Philippines? What to know before you choose a BPO

Showing advice and prices for buyers in

Why Philippines

Why outsource your call centre to the Philippines?

The Philippines is one of the world's largest contact centre outsourcing locations, with a deep, English-proficient talent pool and a mature, government-supported BPO industry.

Lower costs: ACXPA's benchmarks put a fully outsourced agent at a fraction of onshore costs in Australia, the UK or the US.
Longer hours for the same budget: lower unit costs make 24/7 or extended hours affordable.
Scale: established recruitment engines make ramp-ups and seasonal peaks easier.
Less HR load: the provider recruits, rosters, pays and manages the team.

Philippine providers cover:

Customer service by phone, email, chat and messaging
Sales and lead generation
Technical support
Back-office processing

Where and when

Where are call centres in the Philippines based, and what's the time difference?

Metro Manila is the largest hub, including Makati, Ortigas, BGC and Eastwood. Cebu, Davao, Bacolod and Baguio are popular alternatives and can be sharper on price, with a different talent mix.

Factor travel into governance: airport access and Manila traffic add real time to site visits.

Pricing guide

How much does call centre outsourcing in the Philippines cost?

ACXPA's indicative benchmarks for a fully outsourced agent in the Philippines and the other locations we benchmark, including salary, management and technology. They're set in Australian dollars and converted to your currency.

Your market

Location	Typical cost (per hour)	Key advantage
Australia	A$48 – A$70	Native English, strong regulation and data protection; suits complex and regulated work
New Zealand	A$35 – A$60	Native English and high service standards in a Pacific time zone
Philippines	A$8 – A$18	Large English-speaking talent pool, round-the-clock operations and big savings
Fiji	A$10 – A$15	English widely spoken, Pacific time zone and a smaller, close-knit market
South Africa	A$15 – A$25	Strong English and voice quality, in a time zone close to the UK and Europe
Egypt	A$12 – A$23	Arabic and English speakers, close to European time zones

Indicative ranges in Australian dollars.

Costs also depend on skill level, the commercial model and what's included, such as supervision, reporting and quality checks. Always compare fully loaded quotes, not headline hourly rates.

How to choose

How do you choose a call centre provider in the Philippines?

Match their strengths to your work

Many providers specialise: inbound service, technical support, sales, or industries such as banking, retail or healthcare.
Check they suit your size

Some prefer 20 or more agents from day one; others will happily start with a small team.
Look under the hood

Ask about attrition, training, quality checks, workforce planning and coaching. These drive quality more than the sales pitch.
Review technology and reporting

Modern contact centre platforms, quality analytics, knowledge tools and reporting that gives you insight, not just numbers.
Understand the commercials

Per hour, per outcome or a mix. Get inclusions, exclusions, minimums and exit terms in writing.
Plan for currency

Many providers invoice in US dollars. Agree currency terms, or allow for exchange-rate movements in your business case.
Speak to two references

Ask for clients of similar size and seasonality. One reference is a sales story; two is closer to reality.

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you plan outsourcing and manage the relationship once it's running.

FAQs

Outsourcing to the Philippines: FAQs

How much does it cost to outsource to the Philippines?

As a guide, ACXPA benchmarks a fully outsourced agent in the Philippines at A$8 – A$18 an hour, including salary, management and technology. The pricing guide shows each location in your currency.

Where are call centres in the Philippines located?

Mostly in Metro Manila (Makati, Ortigas, BGC and Eastwood), with major hubs in Cebu, Davao, Bacolod and Baguio.

Do Philippine BPOs invoice in US dollars?

Many do. Build exchange-rate movements into your business case, and agree currency terms or buffers in your contract.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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Call centre outsourcing in the Philippines

Narrow it down

26 suppliers

Why outsource your call centre to the Philippines?

Where are call centres in the Philippines based, and what's the time difference?

How much does call centre outsourcing in the Philippines cost?

How do you choose a call centre provider in the Philippines?

Match their strengths to your work

Check they suit your size

Look under the hood

Review technology and reporting

Understand the commercials

Plan for currency

Speak to two references

Want an independent view? Free ACXPA resources

Outsourcing to the Philippines: FAQs

Supplier in this space? Make sure buyers can find you