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ACXPA Supplier Directory
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Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
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Outsourced customer service

Technical support outsourcing in the Philippines

Looking for a technical support partner in the Philippines? Compare outsourcing providers based in the Philippines.

Each supplier shows what they specialise in, so you can shortlist quickly.

3 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. TREC Australia

    TREC Australia understands that no two businesses operate in precisely the same way and through a flexible approach, we are able to take our base model and adapt…

    • After-hours, overflow & answering
    • Customer service & support
    • Collections & hardship
    • Digital & social care

    Based in Philippines Listed since 2024

  2. Concentrix

    • Customer service & support
    • Digital & social care
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in New Zealand, Philippines, Australia Unclaimed profile

  3. PT VADS Indonesia

    • Customer service & support
    • Technical support & help desk
    • After-hours, overflow & answering

    Based in Philippines Unclaimed profile

Buyer's guide

Outsourcing technical support to the Philippines? What to know before you choose

Time zones

How do working hours in the Philippines line up with yours?

Time differences decide whether a provider in the Philippines covers your business day, your evenings or your nights.

Pricing

How much does technical support outsourcing in the Philippines cost?

  • The Philippines: A$8 – A$18 an hour for a customer service agent (technical support usually costs more).

These are ACXPA's indicative benchmarks, including salary, management and technology, set in Australian dollars and converted to your currency. Always compare fully loaded quotes.

How to choose

How do you choose a technical support provider in the Philippines?

  1. Test them on your product

    Run a trial with real support scenarios.

  2. Agree the tier split

    What they resolve, what comes back to you and how fast.

  3. Check they suit your size

    Some providers prefer large teams; others happily start small.

  4. Speak to two references

    Clients of a similar size and type of work.

FAQs

Technical support outsourcing in the Philippines: FAQs

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

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