New home, new design, new features. The ACXPA Supplier Directory has moved from cxdirectory.com.au.
See what's newSales & lead generation
Need a steady flow of consumer leads for your sales team? Compare B2C lead generation companies for inbound qualification, outbound calling and multi-channel campaigns.
Each supplier shows what they specialise in and where their teams are based, so you can shortlist quickly.
Suppliers with a paid listing appear first. How suppliers are ordered
Symbos is an Australian-owned and headquartered, digitally enabled contact centre group built to deliver exceptional customer and operational outcomes at scale.
Also offers AI & automation
OracleCMS Australian Contact Centre Services . OracleCMS is the industry-leading provider of outsourced customer care solutions & call centre services.
Also offers AI & automation
Also offers AI & automation
Also offers Recruitment & training
Buyer's guide
Overview
Selling to businesses? See B2B lead generation.
Getting it right
Pricing guide
Providers charge per hour, per lead, by commission or a mix. These are ACXPA's indicative benchmarks for a fully outsourced agent, including salary, management and technology. They're set in Australian dollars and converted to your currency.
| Location | Per hour | Best for |
|---|---|---|
| Australia | A$48 – A$70 | Complex, consultative, regulated or high-value campaigns |
| New Zealand | A$35 – A$60 | Native English and high service standards |
| Philippines | A$8 – A$18 | High-volume B2C outbound and appointment setting |
| South Africa | A$15 – A$25 | Strong English and voice quality at a significant saving |
Indicative ranges in Australian dollars.
ACXPA benchmarks the locations above today. Other popular locations, such as India, Mexico, Colombia and Jamaica, aren't benchmarked yet, so compare quotes directly.
How to choose
Look for results selling products like yours to consumers like yours.
And how disputed or poor leads are credited.
Do-not-call screening, consent records and calling hours.
Measure cost per sale, not just cost per lead.
FAQs
Finding and qualifying consumers who are interested in your product or service, then passing them to your sales team or booking an appointment.
Pay-per-lead shifts risk to the provider, but can encourage weak leads. Agree a clear definition and track leads through to sales.
Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.
Listing is free. Claim your profile, choose your specialties and show buyers what you do best.
