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ACXPA Supplier Directory
Categories
Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
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Outsourced customer service

Australian customer service outsourcing providers

Looking for a customer service partner in Australia? Compare outsourcing providers based in Australia.

Each supplier shows what they specialise in, so you can shortlist quickly.

See 24 suppliers Read the buyer's guide

Filter suppliers

Narrow it down

24 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. TSA Group

    • Customer service & support
    • Sales & lead generation

    Based in Australia, Philippines Unclaimed profile

    View profile

  2. TTEC (Formerly TeleTech)

    • Customer service & support
    • Collections & hardship
    • Sales & lead generation
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Philippines, Australia Unclaimed profile

    View profile

  3. Unity4

    • Customer service & support
    • Sales & lead generation

    Also offers Contact centre technology

    Based in Australia, New Zealand Unclaimed profile

    View profile

  4. Zee Tech Support

    • After-hours, overflow & answering
    • Sales & lead generation
    • Customer service & support

    Based in Australia Unclaimed profile

    View profile

Buyer's guide

Outsourcing customer service to Australia? What to know before you choose

Why Australia

Why outsource customer service to Australia?

  • Native English and strong cultural alignment with Australian and other English-speaking customers.
  • Complex and sensitive work such as complaints, hardship and brand-critical service.
  • Experience with regulated industries such as banking, insurance, utilities and government.
  • Higher cost than offshore locations, so many businesses blend Australian and offshore teams.

More on the location: call centre outsourcing in Australia. More on the work itself: customer service outsourcing.

Pricing

How much does customer service outsourcing in Australia cost?

  • Australia: A$48 – A$70 an hour for a fully outsourced agent.

These are ACXPA's indicative benchmarks, including salary, management and technology, set in Australian dollars and converted to your currency. Always compare fully loaded quotes.

How to choose

How do you choose a customer service provider in Australia?

  1. Match their industry experience

    Banking, utilities, retail or healthcare: experience means less training.

  2. Check every channel

    Phone, email, chat and messaging as one joined-up service.

  3. Check they suit your size

    Some providers prefer large teams; others happily start small.

  4. Speak to two references

    Clients of a similar size and type of work.

FAQs

Customer service outsourcing in Australia: FAQs

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.

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