Outsourced customer service

Australian customer service outsourcing providers

Looking for a customer service partner in Australia? Compare outsourcing providers based in Australia.

Each supplier shows what they specialise in, so you can shortlist quickly.

See 24 suppliers Read the buyer's guide

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24 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

Symbos

Symbos is an Australian-owned and headquartered, digitally enabled contact centre group built to deliver exceptional customer and operational outcomes at scale.
- Sales & lead generation
- Customer service & support
- After-hours, overflow & answering
- Collections & hardship
Also offers AI & automation

Based in Australia Listed since 2020
View profile Visit website for Symbos (opens in a new tab)
Oracle CMS

OracleCMS Australian Contact Centre Services . OracleCMS is the industry-leading provider of outsourced customer care solutions & call centre services.
- After-hours, overflow & answering
- Sales & lead generation
- Customer service & support
Based in Australia Listed since 2022
View profile Visit website for Oracle CMS (opens in a new tab)
More suppliers in Customer service & support in Australia
1S
1source
- Customer service & support
Based in Australia Unclaimed profile
View profile
AB
Acquire BPO
- Customer service & support
- After-hours, overflow & answering
Based in Philippines, Australia Unclaimed profile
View profile
AA
Alltel Australia
- Customer service & support
- Sales & lead generation
- Collections & hardship
- After-hours, overflow & answering
Also offers AI & automation

Based in Australia Unclaimed profile
View profile
AS
ASTIA
- Customer service & support
- Sales & lead generation
- After-hours, overflow & answering
Based in Australia Unclaimed profile
View profile
AT
Australian TeleCommunications Team
- Customer service & support
Based in Australia Unclaimed profile
View profile
CD
CDM Direct
- Customer service & support
- Sales & lead generation
Based in Australia Unclaimed profile
View profile
CC
Chameleon Customer Contact
- Customer service & support
Based in New Zealand, Australia Unclaimed profile
View profile
CO
Concentrix
- Customer service & support
- Digital & social care
- Sales & lead generation
- After-hours, overflow & answering
Based in New Zealand, Philippines, Australia Unclaimed profile
View profile
DA
Datacom
- After-hours, overflow & answering
- Customer service & support
- Digital & social care
Also offers AI & automation · Contact centre technology

Based in New Zealand, Australia Unclaimed profile
View profile
LP
LifeFlight Pulse BPO
- Customer service & support
- After-hours, overflow & answering
Based in Australia Unclaimed profile
View profile
ON
OneChat
- Customer service & support
Based in Australia Unclaimed profile
View profile
PC
PROBE CX
- Customer service & support
- Sales & lead generation
- After-hours, overflow & answering
Also offers AI & automation

Based in Australia Unclaimed profile
View profile
PG
Probe Group
- Customer service & support
- Sales & lead generation
- Collections & hardship
- After-hours, overflow & answering
Also offers AI & automation

Based in Philippines, Australia Unclaimed profile
View profile
SA
Salesdeck
- Sales & lead generation
- Customer service & support
Based in Australia Unclaimed profile
View profile
SE
Serco
- Customer service & support
- Sales & lead generation
Based in Australia Unclaimed profile
View profile
SC
Sigma Connected Group
- Customer service & support
- Collections & hardship
Based in Australia Unclaimed profile
View profile
ST
Startek
- Customer service & support
- Sales & lead generation
- After-hours, overflow & answering
- Digital & social care
Based in Global, Australia Unclaimed profile
View profile
SD
Surge Direct
- Customer service & support
- Collections & hardship
Based in Australia Unclaimed profile
View profile

Buyer's guide

Outsourcing customer service to Australia? What to know before you choose

Showing advice and prices for buyers in

Why Australia

Why outsource customer service to Australia?

Native English and strong cultural alignment with Australian and other English-speaking customers.
Complex and sensitive work such as complaints, hardship and brand-critical service.
Experience with regulated industries such as banking, insurance, utilities and government.
Higher cost than offshore locations, so many businesses blend Australian and offshore teams.

More on the location: call centre outsourcing in Australia. More on the work itself: customer service outsourcing.

Time zones

How do working hours in Australia line up with yours?

Time differences decide whether a provider in Australia covers your business day, your evenings or your nights.

Pricing

How much does customer service outsourcing in Australia cost?

Australia: A$48 – A$70 an hour for a fully outsourced agent.

These are ACXPA's indicative benchmarks, including salary, management and technology, set in Australian dollars and converted to your currency. Always compare fully loaded quotes.

How to choose

How do you choose a customer service provider in Australia?

Match their industry experience

Banking, utilities, retail or healthcare: experience means less training.
Check every channel

Phone, email, chat and messaging as one joined-up service.
Check they suit your size

Some providers prefer large teams; others happily start small.
Speak to two references

Clients of a similar size and type of work.

FAQs

Customer service outsourcing in Australia: FAQs

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.

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Australian customer service outsourcing providers

Narrow it down

24 suppliers

Symbos

Oracle CMS

1source

Acquire BPO

Alltel Australia

ASTIA

Australian TeleCommunications Team

CDM Direct

Chameleon Customer Contact

Concentrix

Datacom

LifeFlight Pulse BPO

OneChat

PROBE CX

Probe Group

Salesdeck

Serco

Sigma Connected Group

Startek

Surge Direct

Outsourcing customer service to Australia? What to know before you choose

Why outsource customer service to Australia?

How do working hours in Australia line up with yours?

How much does customer service outsourcing in Australia cost?

How do you choose a customer service provider in Australia?

Match their industry experience

Check every channel

Check they suit your size

Speak to two references

Customer service outsourcing in Australia: FAQs

Supplier in this space? Make sure buyers can find you

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