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ACXPA Supplier Directory
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Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
Contact centre platforms See all 70 suppliers Cloud contact centre (CCaaS)Outbound dialersIVR, routing & callbacksHeadsets & hardwareVoice biometrics & authentication
Business phone systems See all 9 suppliers Phone systems & UCaaSNumbers, SIP & carriers
AI & automation See all 11 suppliers AI agents for voiceAI agents for chat & messagingAgent assist & copilotsWorkflow & process automation
Knowledge management See all 10 suppliers Agent knowledge basesCustomer-facing knowledge & FAQsProcess guidance & scripting
Customer service software See all 35 suppliers CRM & customer engagementHelp desk & ticketingLive chat & messagingSelf-service & portalsSMS & proactive notifications
Workforce management See all 11 suppliers Workforce management softwareWorkforce management services
Quality & performance See all 23 suppliers Quality management & auto QAConversation & speech analyticsRecording & complianceCX & AI testing and assuranceReporting & analyticsPerformance, coaching & gamification
CX insights & research See all 16 suppliers Surveys & voice of the customerCall quality assessment & mystery shoppingBenchmarking & researchJourney & CX analytics
Consulting & implementation See all 30 suppliers CX strategy & designContact centre operations & performanceTechnology selection & implementationAI strategy & adoptionOutsourcing advisory
Recruitment & staffing See all 37 suppliers Contact centre recruitmentTemporary & labour hireExecutive searchAssessment & testingOutplacement & career transition
Training & development See all 20 suppliers Frontline skillsTeam leaders & managersSpecialist skills (WFM, QA, sales, collections)Wellbeing & resilience
Specialist services See all 26 suppliers Data & lead listsTranslation & interpretingVoice, on-hold & IVR recordingPayments & PCI complianceStandards & certification
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Outsourced customer service

Call centre outsourcing in India

Looking to outsource call centre, technical support or back-office work to India? Compare Indian BPOs and contact centre outsourcing providers in one place.

Each supplier shows what they specialise in and where they operate, so you can shortlist quickly.

See 3 suppliers Read the buyer's guide

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3 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. ServeRetail

    Retail-focused CX partner delivering end-to-end customer support for retail and eCommerce brands. We handle voice, email, chat, and back-office operations, covering order management, returns, and post-purchase care -helping…

    • Customer service & support

    Based in India Listed since 2026

    View profile Visit website for ServeRetail (opens in a new tab)

  2. APT Business Services

    • Back-office & processing

    Based in India Unclaimed profile

    View profile

  3. Virtual Employee

    • Back-office & processing
    • Virtual assistants & remote staff

    Based in India Unclaimed profile

    View profile

Buyer's guide

Outsourcing to India? What to know before you choose a provider

Why India

Why outsource your call centre to India?

India is one of the world's longest-established outsourcing locations, known for scale and technical depth.

  • Technical depth: strong experience in technical support, help desk and complex processes.
  • Scale: providers that can staff large programs and ramp quickly.
  • Round-the-clock operations are standard for many providers.
  • Breadth: voice, email, chat, messaging and back-office processing.

Indian providers cover:

Where and when

Where are call centres in India based, and what's the time difference?

Major hubs include Bengaluru, Hyderabad, Pune, Delhi NCR and Mumbai.

Pricing guide

How much does call centre outsourcing in India cost?

ACXPA doesn't benchmark India yet, so compare quotes directly. Here's how the locations we do benchmark compare, as indicative costs for a fully outsourced agent, set in Australian dollars and converted to your currency.

Location Typical cost (per hour) Key advantage
Australia A$48 – A$70 Native English, strong regulation and data protection; suits complex and regulated work
New Zealand A$35 – A$60 Native English and high service standards in a Pacific time zone
Philippines A$8 – A$18 Large English-speaking talent pool, round-the-clock operations and big savings
Fiji A$10 – A$15 English widely spoken, Pacific time zone and a smaller, close-knit market
South Africa A$15 – A$25 Strong English and voice quality, in a time zone close to the UK and Europe
Egypt A$12 – A$23 Arabic and English speakers, close to European time zones

Indicative ranges in Australian dollars.

Costs also depend on skill level, the commercial model and what's included, such as supervision, reporting and quality checks. Always compare fully loaded quotes, not headline hourly rates.

How to choose

How do you choose a call centre provider in India?

  1. Match their strengths to your work

    Many providers specialise: inbound service, technical support, sales, or industries such as banking, retail or healthcare.

  2. Check they suit your size

    Some prefer 20 or more agents from day one; others will happily start with a small team.

  3. Look under the hood

    Ask about attrition, training, quality checks, workforce planning and coaching. These drive quality more than the sales pitch.

  4. Review technology and reporting

    Modern contact centre platforms, quality analytics, knowledge tools and reporting that gives you insight, not just numbers.

  5. Understand the commercials

    Per hour, per outcome or a mix. Get inclusions, exclusions, minimums and exit terms in writing.

  6. Speak to two references

    Ask for clients of similar size and seasonality. One reference is a sales story; two is closer to reality.

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you plan outsourcing and manage the relationship once it's running.

FAQs

Outsourcing to India: FAQs

How much does it cost to outsource to India?

ACXPA doesn't benchmark India yet, so compare quotes directly. The pricing guide shows the locations ACXPA does benchmark, in your currency.

Where are Indian call centres located?

Major hubs include Bengaluru, Hyderabad, Pune, Delhi NCR and Mumbai.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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