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Outsourced customer service

Call centre outsourcing in Fiji

Looking to outsource call centre work to Fiji? Compare Fiji BPOs and contact centre outsourcing providers in one place.

Each supplier shows what they specialise in and where they operate, so you can shortlist quickly.

See 7 suppliers Read the buyer's guide

Filter suppliers

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7 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. Rosie Outsourcing

    Rosie Outsourcing is Fiji’s specialised Business Process Outsourcing (BPO) company, focused on changing lives through creating opportunities - providing call centre BPO solutions for Australian-based businesses, including after-hours…

    • After-hours, overflow & answering
    • Customer service & support

    Based in Fiji Listed since 2026

    View profile Visit website for Rosie Outsourcing (opens in a new tab)

  2. Bula Outsourcing

    • Customer service & support
    • After-hours, overflow & answering

    Based in Fiji Unclaimed profile

    View profile

  3. Centrecom

    • Customer service & support

    Based in Fiji Unclaimed profile

    View profile

  4. Mindpearl

    • Customer service & support
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in Fiji, Global Unclaimed profile

    View profile

  5. Our Pacific Office

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Based in Fiji Unclaimed profile

    View profile

  6. Packleader BPO

    • Customer service & support
    • After-hours, overflow & answering

    Based in Fiji Unclaimed profile

    View profile

  7. recoveriescorp

    • Collections & hardship

    Based in Fiji Unclaimed profile

    View profile

Buyer's guide

Outsourcing to Fiji? What to know before you choose a provider

Why Fiji

Why outsource your call centre to Fiji?

Fiji is a smaller, close-knit outsourcing location in the Pacific, popular with Australian and New Zealand businesses.

  • English is an official language, and agents are known for a warm, clear service style.
  • Lower costs than Australia or New Zealand in ACXPA's benchmarks, often making longer hours affordable.
  • Pacific time zone close to Australia and New Zealand, for same-day collaboration.
  • Modern capability: voice, chat, email, social and back-office work on cloud platforms.

Fiji providers cover:

Where and when

Where are call centres in Fiji based, and what's the time difference?

Delivery is concentrated in Suva, with additional providers in Nadi and Lautoka. Location affects recruitment speed, wages and commuting time.

Check certifications such as ISO and PCI DSS, and ask about business continuity plans for disruption events.

Pricing guide

How much does call centre outsourcing in Fiji cost?

ACXPA's indicative benchmarks for a fully outsourced agent in Fiji and the other locations we benchmark, including salary, management and technology. They're set in Australian dollars and converted to your currency.

Location Typical cost (per hour) Key advantage
Australia A$48 – A$70 Native English, strong regulation and data protection; suits complex and regulated work
New Zealand A$35 – A$60 Native English and high service standards in a Pacific time zone
Philippines A$8 – A$18 Large English-speaking talent pool, round-the-clock operations and big savings
Fiji A$10 – A$15 English widely spoken, Pacific time zone and a smaller, close-knit market
South Africa A$15 – A$25 Strong English and voice quality, in a time zone close to the UK and Europe
Egypt A$12 – A$23 Arabic and English speakers, close to European time zones

Indicative ranges in Australian dollars.

Costs also depend on skill level, the commercial model and what's included, such as supervision, reporting and quality checks. Always compare fully loaded quotes, not headline hourly rates.

How to choose

How do you choose a call centre provider in Fiji?

  1. Match their strengths to your work

    Many providers specialise: inbound service, technical support, sales, or industries such as banking, retail or healthcare.

  2. Check they suit your size

    Some prefer 20 or more agents from day one; others will happily start with a small team.

  3. Look under the hood

    Ask about attrition, training, quality checks, workforce planning and coaching. These drive quality more than the sales pitch.

  4. Review technology and reporting

    Modern contact centre platforms, quality analytics, knowledge tools and reporting that gives you insight, not just numbers.

  5. Understand the commercials

    Per hour, per outcome or a mix. Get inclusions, exclusions, minimums and exit terms in writing.

  6. Speak to two references

    Ask for clients of similar size and seasonality. One reference is a sales story; two is closer to reality.

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you plan outsourcing and manage the relationship once it's running.

FAQs

Outsourcing to Fiji: FAQs

How much does it cost to outsource to Fiji?

As a guide, ACXPA benchmarks a fully outsourced agent in Fiji at A$10 – A$15 an hour, including salary, management and technology. The pricing guide shows each location in your currency.

Where are call centres in Fiji located?

Mostly in Suva, with additional providers in Nadi and Lautoka.

Is Fiji cheaper than the Philippines?

ACXPA's benchmarks put Fiji and the Philippines in a similar range. Fiji is a smaller market, so capacity for very large teams is more limited.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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