Outsourced customer service

New Zealand call centres and outsourcing providers

Looking for a New Zealand call centre or outsourcing partner? Compare New Zealand contact centre providers for customer service, sales, technical support and back-office work.

Each supplier shows what they specialise in and where they operate, so you can shortlist quickly.

See 12 suppliers Read the buyer's guide

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12 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

AC
Answers Contact Centres
- Customer service & support
Based in New Zealand Unclaimed profile
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CC
Chameleon Customer Contact
- Customer service & support
Based in New Zealand, Australia Unclaimed profile
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CO
Concentrix
- Customer service & support
- Digital & social care
- Sales & lead generation
- After-hours, overflow & answering
Based in New Zealand, Philippines, Australia Unclaimed profile
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CC
Corporate Connect
- Customer service & support
Based in New Zealand Unclaimed profile
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DA
Datacom
- After-hours, overflow & answering
- Customer service & support
- Digital & social care
Also offers AI & automation · Contact centre technology

Based in New Zealand, Australia Unclaimed profile
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FC
First Cont@ct
- Customer service & support
- After-hours, overflow & answering
Based in New Zealand Unclaimed profile
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PC
Plus64 Connect
- Customer service & support
- Digital & social care
Based in New Zealand Unclaimed profile
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PB
Pulse Business Solutions
- Customer service & support
- Sales & lead generation
Based in New Zealand Unclaimed profile
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SA
Salmat
- Customer service & support
Based in New Zealand Unclaimed profile
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SI
Sitel
- Customer service & support
Based in Global, New Zealand Unclaimed profile
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TC
The Call Centre
- After-hours, overflow & answering
Based in New Zealand Unclaimed profile
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UN
Unity4
- Customer service & support
- Sales & lead generation
Also offers Contact centre technology

Based in Australia, New Zealand Unclaimed profile
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Buyer's guide

Outsourcing to a New Zealand call centre? What to know before you choose

Showing advice and prices for buyers in

Why New Zealand

Why choose a New Zealand call centre?

New Zealand offers native English and high service standards, at a lower cost than Australia in ACXPA's benchmarks.

Native English and strong cultural alignment with Australian, UK and other English-speaking customers.
Nearshore for Australia: short flights and similar ways of working make governance straightforward.
Growing digital capability: chat, messaging and AI-assisted service alongside voice.

New Zealand providers cover:

Customer service by phone, email, chat and messaging
Sales and lead generation
Technical support
Back-office processing

Where and when

Where are call centres in New Zealand based, and what's the time difference?

Providers are concentrated in Auckland, Wellington and Christchurch, with capability in regional centres too.

Pricing guide

How much does call centre outsourcing in New Zealand cost?

ACXPA's indicative benchmarks for a fully outsourced agent in New Zealand and the other locations we benchmark, including salary, management and technology. They're set in Australian dollars and converted to your currency.

Your market

Location	Typical cost (per hour)	Key advantage
Australia	A$48 – A$70	Native English, strong regulation and data protection; suits complex and regulated work
New Zealand	A$35 – A$60	Native English and high service standards in a Pacific time zone
Philippines	A$8 – A$18	Large English-speaking talent pool, round-the-clock operations and big savings
Fiji	A$10 – A$15	English widely spoken, Pacific time zone and a smaller, close-knit market
South Africa	A$15 – A$25	Strong English and voice quality, in a time zone close to the UK and Europe
Egypt	A$12 – A$23	Arabic and English speakers, close to European time zones

Indicative ranges in Australian dollars.

Costs also depend on skill level, the commercial model and what's included, such as supervision, reporting and quality checks. Always compare fully loaded quotes, not headline hourly rates.

How to choose

How do you choose a call centre provider in New Zealand?

Match their strengths to your work

Many providers specialise: inbound service, technical support, sales, or industries such as banking, retail or healthcare.
Check they suit your size

Some prefer 20 or more agents from day one; others will happily start with a small team.
Look under the hood

Ask about attrition, training, quality checks, workforce planning and coaching. These drive quality more than the sales pitch.
Review technology and reporting

Modern contact centre platforms, quality analytics, knowledge tools and reporting that gives you insight, not just numbers.
Understand the commercials

Per hour, per outcome or a mix. Get inclusions, exclusions, minimums and exit terms in writing.
Speak to two references

Ask for clients of similar size and seasonality. One reference is a sales story; two is closer to reality.

Learn more

Want an independent view? Free ACXPA resources

ACXPA's independent resources help you plan outsourcing and manage the relationship once it's running.

FAQs

Outsourcing to New Zealand: FAQs

How much does it cost to outsource to New Zealand?

As a guide, ACXPA benchmarks a fully outsourced agent in New Zealand at A$35 – A$60 an hour, including salary, management and technology. The pricing guide shows each location in your currency.

Where are New Zealand call centres located?

Mostly in Auckland, Wellington and Christchurch, with some providers in regional centres.

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

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New Zealand call centres and outsourcing providers

Narrow it down

12 suppliers

Why choose a New Zealand call centre?

Where are call centres in New Zealand based, and what's the time difference?

How much does call centre outsourcing in New Zealand cost?

How do you choose a call centre provider in New Zealand?

Match their strengths to your work

Check they suit your size

Look under the hood

Review technology and reporting

Understand the commercials

Speak to two references

Want an independent view? Free ACXPA resources

Outsourcing to New Zealand: FAQs

Supplier in this space? Make sure buyers can find you