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ACXPA Supplier Directory
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Outsourced customer service See all 89 suppliers Customer service & supportSales & lead generationCollections & hardshipTechnical support & help deskAfter-hours, overflow & answeringDigital & social careBack-office & processingVirtual assistants & remote staff
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Outsourced customer service

Customer service outsourcing in the Philippines

Looking for a customer service partner in the Philippines? Compare outsourcing providers based in the Philippines.

Each supplier shows what they specialise in, so you can shortlist quickly.

Filter suppliers

Narrow it down

21 suppliers

Suppliers with a paid listing appear first. How suppliers are ordered

  1. TREC Australia

    TREC Australia understands that no two businesses operate in precisely the same way and through a flexible approach, we are able to take our base model and adapt…

    • After-hours, overflow & answering
    • Customer service & support
    • Collections & hardship
    • Digital & social care

    Based in Philippines Listed since 2024

  2. PITON-Global

    Piton-Global is a premier outsourcing provider delivering world-class call center and back-office solutions that help companies cut costs, scale faster, and deliver exceptional customer experiences — across voice,…

    • Customer service & support
    • Back-office & processing

    Based in Philippines Listed since 2025

  3. Acquire BPO

    • Customer service & support
    • After-hours, overflow & answering

    Based in Philippines, Australia Unclaimed profile

  4. Concentrix

    • Customer service & support
    • Digital & social care
    • Sales & lead generation
    • After-hours, overflow & answering

    Based in New Zealand, Philippines, Australia Unclaimed profile

  5. Convergys

    • Customer service & support

    Based in Philippines Unclaimed profile

  6. Dynamic Business Outsourcing Solutions (DBOS)

    • Customer service & support

    Based in Philippines Unclaimed profile

  7. Forward BPO

    • Customer service & support
    • Sales & lead generation

    Based in Philippines Unclaimed profile

  8. HGS

    • Customer service & support
    • Collections & hardship
    • Back-office & processing

    Based in Philippines Unclaimed profile

  9. Innovatus Philippines

    • Customer service & support
    • Collections & hardship

    Based in Philippines Unclaimed profile

  10. Peak Outsourcing

    • Customer service & support

    Based in Philippines Unclaimed profile

  11. Probe Group

    • Customer service & support
    • Sales & lead generation
    • Collections & hardship
    • After-hours, overflow & answering

    Also offers AI & automation

    Based in Philippines, Australia Unclaimed profile

  12. PT VADS Indonesia

    • Customer service & support
    • Technical support & help desk
    • After-hours, overflow & answering

    Based in Philippines Unclaimed profile

  13. SuperStaff BPO

    • After-hours, overflow & answering
    • Customer service & support
    • Digital & social care

    Based in Philippines Unclaimed profile

  14. Synerdiance

    • Customer service & support

    Based in Philippines Unclaimed profile

  15. TBS Global

    • Customer service & support
    • Sales & lead generation

    Based in Philippines Unclaimed profile

  16. TeemCorp

    • Customer service & support
    • Back-office & processing

    Based in Philippines Unclaimed profile

  17. Teleperformance

    • Customer service & support

    Based in Egypt, Global, Philippines Unclaimed profile

  18. Transcom

    • Customer service & support
    • After-hours, overflow & answering

    Based in Philippines Unclaimed profile

  19. transcosmos

    • Sales & lead generation
    • Customer service & support
    • Digital & social care

    Based in Philippines Unclaimed profile

  20. TSA Group

    • Customer service & support
    • Sales & lead generation

    Based in Australia, Philippines Unclaimed profile

Buyer's guide

Outsourcing customer service to the Philippines? What to know before you choose

Why Philippines

Why outsource customer service to the Philippines?

  • A deep, English-proficient talent pool and one of the world's largest outsourcing industries.
  • Lower costs that make longer hours or 24/7 service affordable.
  • Scale for ramp-ups and seasonal peaks.
  • Every channel: phone, email, chat and messaging.

More on the location: call centre outsourcing in the Philippines. More on the work itself: customer service outsourcing.

Time zones

How do working hours in the Philippines line up with yours?

Time differences decide whether a provider in the Philippines covers your business day, your evenings or your nights.

Pricing

How much does customer service outsourcing in the Philippines cost?

  • The Philippines: A$8 – A$18 an hour for a fully outsourced agent.

These are ACXPA's indicative benchmarks, including salary, management and technology, set in Australian dollars and converted to your currency. Always compare fully loaded quotes.

How to choose

How do you choose a customer service provider in the Philippines?

  1. Match their industry experience

    Banking, utilities, retail or healthcare: experience means less training.

  2. Check every channel

    Phone, email, chat and messaging as one joined-up service.

  3. Check they suit your size

    Some providers prefer large teams; others happily start small.

  4. Speak to two references

    Clients of a similar size and type of work.

FAQs

Customer service outsourcing in the Philippines: FAQs

How are suppliers ordered on this page?

Suppliers with a paid listing appear first, followed by everyone else. Our page on how suppliers are ordered explains the detail.

Supplier in this space? Make sure buyers can find you

Listing is free. Claim your profile, choose your specialties and show buyers what you do best.

List your business free